At a Glance
- Tasks: Provide expert technical support for coffee and vending equipment onsite.
- Company: Join a leading global manufacturer in the coffee and vending industry.
- Benefits: Competitive salary, Monday to Friday hours, and ongoing training opportunities.
- Other info: Dynamic team environment with opportunities for travel and career growth.
- Why this job: Step into a dedicated support role and work with cutting-edge coffee technology.
- Qualifications: Experience in coffee or vending equipment with strong troubleshooting skills.
The predicted salary is between 33000 - 37000 £ per year.
Onsite Support Technician Coffee & Vending Equipment
Location: West Midlands (Onsite) Salary: £33,000 - £37,000 + Benefits
Are you an experienced Coffee Machine Engineer or Vending Engineer looking for a new challenge away from a fully field-based role? We are recruiting for an Onsite Support Technician to join a leading global manufacturer of professional coffee and vending equipment. This is a fantastic opportunity for an engineer with strong technical experience within the coffee or vending industry to move into a dedicated onsite support position, working closely with engineers, customers and internal technical teams.
Based at the company’s UK headquarters in the West Midlands, you will provide expert technical support, fault diagnosis and product guidance across a range of commercial coffee and vending equipment.
The Role:
- Provide onsite technical support to field engineers, customers and service partners.
- Diagnose and troubleshoot electrical and mechanical faults on commercial coffee machines, bean-to-cup systems and vending equipment.
- Support engineers with complex technical issues, repairs, installations and commissioning.
- Assist with product testing, technical investigations and equipment improvements.
- Provide technical guidance and knowledge sharing across the business.
- Support technical training sessions, product demonstrations and customer workshops.
- Use telemetry and remote diagnostic systems to monitor machine performance and identify faults.
- Maintain accurate technical reports, case records and documentation.
- Work closely with the Technical Manager and wider support team to deliver excellent customer service.
About You:
The successful candidate will ideally come from a coffee machine, vending or beverage equipment background and have hands-on experience servicing and repairing commercial equipment.
You will have:
- Previous experience working as a Coffee Machine Engineer, Vending Engineer, Beverage Equipment Engineer or similar.
- Strong electrical and mechanical fault-finding skills.
- Experience working on commercial coffee machines, bean-to-cup machines, traditional espresso machines or vending equipment.
- Good understanding of machine operation, maintenance and technical troubleshooting.
- Ability to support engineers and customers with complex technical queries.
- Excellent communication and problem-solving skills.
- Experience with telemetry, remote diagnostics or connected equipment (desirable).
- Full UK driving licence.
What’s on Offer:
- £33,000 - £37,000 basic salary.
- Monday to Friday working hours.
- Permanent onsite role based in the West Midlands.
- Opportunity to move into a technical support position with a global manufacturer.
- Manufacturer training and ongoing career development.
- Exposure to the latest coffee and vending technologies.
- Occasional UK, Ireland and European travel for training and exhibitions.
- Supportive technical team environment.
If you are currently working as a Coffee Machine Engineer, Vending Engineer, Field Service Engineer or Beverage Equipment Engineer and want to take the next step into an onsite technical support role, we would love to hear from you. Apply today for a confidential discussion.
Technician, Support in Birmingham employer: Midas
Midas is an exceptional employer that prioritises employee growth and development, offering ongoing training and a supportive work culture. Located in North London, the company fosters a commitment to excellence in customer service while providing competitive salaries and generous holiday allowances, making it an ideal place for those seeking a rewarding career in the field service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technician, Support in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Midas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Midas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technician, Support in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Midas:Your cover letter is your chance to shine! Tell us why you want to work at Midas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Midas!
How to prepare for a job interview at Midas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
