At a Glance
- Tasks: Support connected coffee machines using cloud diagnostics and telemetry systems.
- Company: Global leader in premium coffee and vending equipment.
- Benefits: Competitive salary, 25 days holiday, pension, and career growth.
- Other info: Dynamic role with opportunities for hands-on problem-solving.
- Why this job: Join a tech-savvy team and work with innovative coffee technology.
- Qualifications: Experience with coffee machines and cloud platforms is essential.
The predicted salary is between 33000 - 37000 £ per year.
An established global manufacturer of premium coffee and vending equipment is seeking a Product Support Specialist to support its growing network of distributors across the UK and Ireland. This is a specialist role focused on connected coffee machines, telemetry, and cloud-based diagnostics ideal for someone who combines hands-on coffee machine experience with strong IT and data capability.
The Role
- You will act as the primary technical contact for distributors, supporting connected equipment through remote diagnostics, cloud platforms, and telemetry systems.
- This is not a purely field service role; you’ll be using machine data, push/pull communication, and cloud systems to identify faults, improve performance, and reduce downtime.
Key Responsibilities
- Provide expert remote support for connected coffee machines.
- Diagnose faults using cloud-based telemetry platforms.
- Work with push & pull data technologies to analyse machine performance.
- Support distributors with technical issues, system setup, and optimisation.
- Translate machine data into clear actions for engineers and customers.
- Deliver training on telemetry systems and remote diagnostics tools.
- Log and manage cases via CRM/helpdesk systems.
Essential Requirements (Non-Negotiable)
- Proven experience with professional coffee machines (diagnostics/repair/support).
- Experience working with cloud platforms and connected/IoT systems.
- Strong understanding of push and pull data communication technologies.
- Experience using telemetry for remote diagnostics and monitoring.
- Good knowledge of connectivity (Wi-Fi, SIM, data networks).
- Customer-facing technical support experience.
Why Apply?
- Work with cutting-edge connected coffee technology.
- Be part of a data-driven, cloud-focused technical team.
- Combine engineering and IT skills in a specialist role.
- Join a stable, globally backed business with strong growth.
Product Support Specialist Telemetry, Cloud & Coffee Systems in Birmingham employer: Midas
Midas is an exceptional employer that prioritises employee growth and development, offering ongoing training and a supportive work culture. Located in North London, the company fosters a commitment to excellence in customer service while providing competitive salaries and generous holiday allowances, making it an ideal place for those seeking a rewarding career in the field service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist Telemetry, Cloud & Coffee Systems in Birmingham
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Midas, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Product Support Specialist Telemetry, Cloud & Coffee Systems in Birmingham
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Midas specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Midas
✨Know Your Manufacturing Processes
Before you walk into the interview with Midas, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Midas value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
