At a Glance
- Tasks: Provide expert technical support for coffee and vending equipment across the West Midlands.
- Company: Join a global leader in coffee and vending solutions known for innovation and quality.
- Benefits: Competitive salary, car allowance, fuel card, and opportunities for training and development.
- Other info: Great chance to grow your career with a reputable manufacturer.
- Why this job: Combine hands-on technical work with customer interaction in a dynamic environment.
- Qualifications: Experience in diagnosing and repairing electromechanical equipment is essential.
The predicted salary is between 47250 - 57750 £ per year.
An exciting opportunity has arisen to join a global manufacturer of professional coffee and vending equipment, supplying premium solutions into the HoReCa and Office Coffee Service sectors across the UK and Ireland. This organisation is renowned for its innovation, design excellence and technical expertise, supporting a wide network of distributors, service partners and end-user customers. With strong backing from an international group and a reputation for quality, this is a fantastic time to join a stable and forward-thinking business.
The Role
As a Product Support Specialist, you will form part of the UK Technical Team, delivering expert field-based support across the West Midlands and surrounding areas. This is a hands-on, customer-facing position where you will act as the technical specialist for installations, diagnostics, fault finding and repairs on professional coffee and vending equipment. You will also provide technical guidance and training to engineers and operators, ensuring equipment performs at optimum levels. You will work closely with service partners and key accounts, building strong relationships and representing the business professionally at all times. There may also be occasional travel within the UK, Ireland and Europe for training and collaboration.
Key Responsibilities
- Provide on-site technical diagnostics, repair and resolution of faults
- Support installations and commissioning of coffee and vending equipment
- Deliver technical training to engineers and customers
- Support exhibitions, trade events and technical workshops when required
- Log and report technical cases, contributing to internal knowledge systems
- Work collaboratively with the Technical Manager and wider support team
- Utilise and support telemetry systems for remote diagnostics, machine performance monitoring and data-driven fault analysis
Candidate Requirements
Essential:
- Proven experience diagnosing and repairing coffee machines, vending machines or similar electromechanical equipment
- Strong mechanical and electrical fault-finding skills
- Experience in a field-based technical support role
- Confident, customer-facing communication skills
- Solid understanding of telemetry systems and remote machine monitoring
Desirable:
- Experience delivering technical training
- Familiarity with CRM or help‑desk systems
- Understanding of health & safety standards relating to technical equipment
This is an excellent opportunity for a technically strong engineer who enjoys combining hands-on fault finding with customer interaction and training. If you’re looking to join a reputable manufacturer that values technical excellence and long-term development, we would be keen to speak with you.
Upload Vacancy in Ilford employer: Midas Selection Ltd
Join a dynamic team that thrives on excellence in the fine dining sector, where your expertise will be valued and rewarded. With a strong focus on employee development and a collaborative work culture, you'll have the opportunity to grow your career while working in the vibrant city of London. Enjoy competitive benefits and the chance to engage with top culinary professionals, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Upload Vacancy in Ilford
✨Join Food Science Communities
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Check out exhibitions and workshops in the food science sector. Events like the International Congress on Food Technology are not just knowledge hubs, but also great networking opportunities. You never know who you might bump into – perhaps a hiring manager from Midas Selection Ltd!
✨Show Off Your Passion for Food Tech
Start a blog or social media channel showcasing innovative food science projects or trends. This not only showcases your expertise but also raises your visibility in the field. When you apply for a role at companies like Midas Selection Ltd, they’ll see you’re proactive and truly passionate about food technology.
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We think you need these skills to ace Upload Vacancy in Ilford
Some tips for your application 🫡
Showcase Your Relevant Projects:When applying for a role in food science and technology at Midas Selection Ltd, make sure to highlight any relevant projects or research you've worked on. Whether it’s a dissertation, a lab experiment, or a product development idea, detail these experiences to demonstrate your hands-on skills in the field—employers love to see practical applications of your knowledge!
Highlight Technical Skills:In the food science and technology industry, technical skills are key. Be sure to list any specific skills you have related to food safety, quality control, or food processing technologies on your CV. Also, mention any software or analytical tools you’re proficient in, as this shows you're ready to hit the ground running at Midas Selection Ltd.
Tailor Your Cover Letter:As this is a full-time position, your cover letter should convey not just why you want the job, but also how you fit into the company's vision. Talk about your passion for food science and how your background uniquely positions you to contribute to Midas Selection Ltd. Make it personal and compelling!
Include Certifications:If you have any certifications related to food science, safety, or technology, be sure to mention them. These can really set you apart from other candidates! List them prominently on your CV and discuss how they relate to the role at Midas Selection Ltd. It shows you're committed to your professional development.
How to prepare for a job interview at Midas Selection Ltd
✨Know Your Lab Tech!
Given that you’re diving into food science and technology, brush up on the specific technologies and lab equipment mentioned in the job description. Familiarising yourself with tools like gas chromatography or texture analyzers will show that you’re serious about the technical side of things.
✨Show Off Your Project Experience
Prepare to discuss any relevant projects or research you've undertaken in food science. Whether it’s developing a new recipe, conducting taste tests, or analysing nutritional content, having tangible examples can really show off your expertise and passion for the field.
✨Emphasise Your Soft Skills
Don't underestimate the importance of teamwork and communication in food science roles. Be ready to highlight instances where you’ve effectively collaborated with others or communicated complex scientific ideas clearly. This can make a huge difference in landing that full-time gig!
✨Stay Up-to-Date with Industry Trends
Make sure you’re clued up about the latest trends in food science and technology — think sustainability, food safety, and innovative processing techniques. Discussing these topics during your interview can demonstrate your enthusiasm for the field and how you can contribute to Midas Selection Ltd’s mission.
