At a Glance
- Tasks: Provide expert technical support for coffee and vending equipment in the field.
- Company: Join a global leader in coffee and vending solutions with a reputation for innovation.
- Benefits: Competitive salary, car allowance, fuel card, and opportunities for training.
- Other info: Great chance for career growth in a stable and forward-thinking company.
- Why this job: Combine hands-on technical work with customer interaction in a dynamic environment.
- Qualifications: Experience in diagnosing and repairing electromechanical equipment is essential.
The predicted salary is between 47250 - 57750 £ per year.
An exciting opportunity has arisen to join a global manufacturer of professional coffee and vending equipment, supplying premium solutions into the HoReCa and Office Coffee Service sectors across the UK and Ireland. This organisation is renowned for its innovation, design excellence and technical expertise, supporting a wide network of distributors, service partners and end-user customers. With strong backing from an international group and a reputation for quality, this is a fantastic time to join a stable and forward-thinking business.
The Role
As a Product Support Specialist, you will form part of the UK Technical Team, delivering expert field-based support across the West Midlands and surrounding areas. This is a hands-on, customer-facing position where you will act as the technical specialist for installations, diagnostics, fault finding and repairs on professional coffee and vending equipment. You will also provide technical guidance and training to engineers and operators, ensuring equipment performs at optimum levels. You will work closely with service partners and key accounts, building strong relationships and representing the business professionally at all times. There may also be occasional travel within the UK, Ireland and Europe for training and collaboration.
Key Responsibilities
- Provide on-site technical diagnostics, repair and resolution of faults
- Support installations and commissioning of coffee and vending equipment
- Deliver technical training to engineers and customers
- Support exhibitions, trade events and technical workshops when required
- Log and report technical cases, contributing to internal knowledge systems
- Work collaboratively with the Technical Manager and wider support team
- Utilise and support telemetry systems for remote diagnostics, machine performance monitoring and data-driven fault analysis
Candidate Requirements
Essential:
- Proven experience diagnosing and repairing coffee machines, vending machines or similar electromechanical equipment
- Strong mechanical and electrical fault-finding skills
- Experience in a field-based technical support role
- Confident, customer-facing communication skills
- Solid understanding of telemetry systems and remote machine monitoring
Desirable:
- Experience delivering technical training
- Familiarity with CRM or help‑desk systems
- Understanding of health & safety standards relating to technical equipment
This is an excellent opportunity for a technically strong engineer who enjoys combining hands-on fault finding with customer interaction and training. If you’re looking to join a reputable manufacturer that values technical excellence and long-term development, we would be keen to speak with you.
Field-Based Product Support Engineer – Coffee & Vending in Ilford employer: Midas Selection Ltd
Join a dynamic team that thrives on excellence in the fine dining sector, where your expertise will be valued and rewarded. With a strong focus on employee development and a collaborative work culture, you'll have the opportunity to grow your career while working in the vibrant city of London. Enjoy competitive benefits and the chance to engage with top culinary professionals, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field-Based Product Support Engineer – Coffee & Vending in Ilford
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Midas Selection Ltd as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Midas Selection Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Midas Selection Ltd’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field-Based Product Support Engineer – Coffee & Vending in Ilford
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Midas Selection Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Midas Selection Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Midas Selection Ltd.
How to prepare for a job interview at Midas Selection Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Midas Selection Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Midas Selection Ltd but also helps you get a feel for whether you’d thrive in that environment.
