A trusted brand name, our client works on an international scale and is looking for a confident and proactive native French-speaking Customer Service Executive to join its team and become the driving force behind first-class customer experiences and international growth.
A crucial role for the company, the successful candidate will take on a role where no two days are the same and will be at the heart of all customer communications, acting as the crucial link between internal teams and their French-speaking customer base.
What’s in it for you?
- Work hours: Monday to Friday, 38.5 hours per week
- Salary: Up to £30,000 depending on experience
- 25 days holiday plus bank holidays
- Access to an EAP
- Life Assurance policy
- Enhanced pension scheme
- Private health care
- Employee discounts on products
- Regular training to enhance your career
- Opportunity to work with a thriving business that's on an upward trajectory
French-Speaking Customer Service Executive Responsibilities:
- Act as a first point of contact for customers via phone, email, and online messages
- Respond to queries in a professional manner, keeping customers and their experience at the forefront
- Use a solutions-first mindset to handle complaints in line with company procedure successfully
- Successfully handle incoming orders, which involves processing orders, arranging hauliers, and emailing purchase orders
- Be the voice for franchisee owners, offering your support and working together to capture feedback, gather data, and advise on improvements
- Maintain up-to-date knowledge of products to provide solutions to franchisee owners
- Respond to potential franchisee enquiries and carry out pre-screens from incoming leads
- Support with the onboarding of new franchisees
- Create news articles, content, and newsletters for French-speaking social channels, websites, and campaigns
French-Speaking Customer Service Executive Skills and Experience:
- Native French speaker and fluent in English, both written and spoken
- A people-person who thrives on delivering amazing customer service and is able to communicate at all levels
- Previous customer service experience, ideally with a history of handling technical and product-related queries
- Strong administration skills, confident using Microsoft Office packages and internal systems
- Comfortable juggling tasks, from handling enquiries to updating websites
- Possesses GCSE C/4 and above in English and Maths
- An NVQ in Customer Service would be a distinct advantage, although not essential
