At a Glance
- Tasks: Support customers by managing emails and resolving enquiries with a friendly approach.
- Company: Join a thriving business in the insurance industry with a supportive team.
- Benefits: Earn £12.71 per hour, gain valuable experience, and enjoy flexible hours.
- Other info: Potential for a permanent role as the business continues to expand.
- Why this job: Make a real difference in customer interactions and grow with the company.
- Qualifications: Experience in customer service or administration, strong communication skills, and attention to detail.
Ready to be at the heart of customer interactions? We're partnering with a thriving business that's closely linked to the insurance industry as they look to find a reliable Customer Service Administrator. Initially offered on an ongoing temporary basis, this role has been introduced to take the load off the wider team and offer hands-on support. For the right candidate, there's a very real possibility of this role transitioning into a permanent position as the business continues to thrive.
What’s in it for you?
- Work hours: Monday to Thursday, 12 to 16 hours per week
- Salary: £12.71 per hour
- Friendly and supportive working environment
- Opportunity to gain valuable experience within a thriving business
- Potential for a permanent position as the company continues to grow
Customer Service Administrator Responsibilities:
- Manage the primary inbox and respond to customer emails in a professional and timely manner
- Confidently handle a variety of customer enquiries via email, including complaints and general queries
- Resolve customer issues and provide effective solutions
- Send copies of rental agreements and supporting documentation to customers
- Guide customers through the process and provide regular updates
- Contact customers regarding outstanding fines or fuel charges
- Forward emails to the appropriate team members when required
- Provide administration and customer service support to the wider team as needed
Customer Service Administrator Skills and Experience:
- Previous experience in a customer service and/or administrative role
- A solutions-focused approach with strong problem-solving skills
- Excellent written and verbal communication skills, particularly skilled in writing emails
- High attention to detail and strong organisational abilities
- Good working knowledge of Microsoft Office applications
- Experience using Gira would be advantageous, but is not essential
Customer Service Administrator employer: Midas Recruitment
Join a dynamic team at the forefront of customer interactions within the insurance sector, where you'll find a friendly and supportive work environment that values your contributions. With flexible working hours and the potential for a permanent position as the company expands, this role offers a fantastic opportunity to develop your skills and gain valuable experience in a thriving business. Embrace the chance to make a real impact while enjoying a collaborative culture that prioritises employee growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry or customer service field. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you’d handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your previous experience in customer service and administration, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of email communication, it's crucial to demonstrate your excellent written skills. Use clear and professional language in your application to give us a taste of how you handle customer enquiries.
Be Solutions-Focused:We love candidates who can think on their feet! In your application, share examples of how you've resolved customer issues in the past. This will show us that you have the right mindset for the role.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you about the next steps!
How to prepare for a job interview at Midas Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer enquiries in the past, especially complaints. Think of specific examples that showcase your problem-solving skills and ability to provide effective solutions.
✨Master Email Communication
Since this role involves managing a primary inbox, practice writing clear and professional emails. You might be asked to demonstrate your written communication skills, so prepare a few examples of how you would respond to common customer queries or complaints.
✨Showcase Your Organisational Skills
The job requires strong organisational abilities, so come prepared to discuss how you manage your time and tasks. Consider sharing a time when you successfully juggled multiple responsibilities or resolved an issue efficiently while keeping everything organised.
✨Familiarise Yourself with the Company
Research the company and its connection to the insurance industry. Understanding their values and services will help you tailor your answers and show genuine interest. Plus, it’ll give you a chance to ask insightful questions during the interview, which always leaves a good impression.
