At a Glance
- Tasks: Engage with customers to find payment solutions and deliver top-notch service.
- Company: Join a growing business that values your contributions and supports your development.
- Benefits: Earn £25,000 basic with potential to reach £37,000, plus great perks like holidays and healthcare.
- Other info: Enjoy casual dress days, team socials, and opportunities for training and advancement.
- Why this job: Make a real impact while enjoying a supportive team environment and clear career progression.
- Qualifications: Experience in customer service or collections, strong communication skills, and a positive attitude.
The predicted salary is between 25000 - 37000 £ per year.
Ready to join a growing business where your contribution is recognised, your development is supported, and your earnings reflect your success? We’re looking for a motivated Collections Executive to join this expanding team. If you enjoy speaking with customers, finding solutions, and delivering excellent service, we’d love to hear from you.
What’s in it for you?
- Monday to Friday, 9am to 5:30pm
- £25,000 basic with realistic first-year earnings of £37,000
- 20 days holiday plus Christmas and New Year shutdown, your birthday off, and the option to purchase additional leave
- Access to BHSF healthcare benefits
- Death in service cover
- Apprenticeship and online training opportunities
- Clear career progression pathways
- Casual dress days and regular team socials
- Long service recognition awards
- Free on-site parking
- Discounted travel options
The role
As a Collections Executive, you’ll work closely with customers to agree on payment solutions while delivering a positive customer experience. Your responsibilities will include:
- Making outbound calls to discuss outstanding balances and agree on payment arrangements
- Building positive relationships with customers and providing excellent service
- Handling inbound calls and resolving account queries professionally
- Taking secure payments over the phone
- Maintaining accurate and up-to-date customer records
- Working towards individual and team performance targets
What we’re looking for
- Previous experience in a customer service, collections, debt recovery, or outbound telephone-based role
- A proven track record of delivering excellent customer service
- Strong communication and relationship-building skills
- Confidence speaking with customers over the phone
- Good IT skills, including Microsoft Office and CRM systems
- A positive, resilient, and target-driven approach
If you’re looking for a rewarding role with genuine earning potential and opportunities to progress your career, we’d love to hear from you.
Collections Executive employer: Midas Recruitment
Join a dynamic and supportive team as a Collections Executive, where your contributions are valued and rewarded. With a focus on career progression, you will benefit from comprehensive training opportunities, a vibrant work culture, and a range of perks including generous holiday allowances and team socials. Located in a thriving business environment, this role offers the chance to develop your skills while enjoying a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in customer service and collections effectively.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about career progression opportunities or team dynamics shows that you’re serious about your future with the company and helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Collections Executive role. Highlight any previous customer service or collections experience, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Be sure to mention your passion for delivering excellent customer service.
Show Off Your Achievements:When detailing your experience, focus on specific achievements. Did you exceed targets in a previous role? Did you receive any awards for your customer service? We want to see what makes you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Midas Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Executive inside out. Familiarise yourself with common collection strategies and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Practice answering questions clearly and concisely, and think of examples where you've successfully resolved customer issues or built relationships over the phone.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with an upset customer or negotiating payment plans. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your interest in the company and the role. You might ask about the team culture, training opportunities, or what success looks like for a Collections Executive in their organisation.
