Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts, boost loyalty, and uncover growth opportunities.
- Company: Join a well-known brand with a focus on customer relationships.
- Benefits: Earn £26,000 plus uncapped commission, enjoy 31 days holiday, and access employee perks.
- Other info: Enjoy training opportunities, team-building events, and a supportive work culture.
- Why this job: Make a real impact by enhancing customer experiences and driving revenue.
- Qualifications: Experience in account management or telesales with a customer-first mindset.
The predicted salary is between 26000 - 38000 £ per year.
Are you a commercially-minded relationship builder with a talent for turning customer loyalty into revenue? This instantly recognisable brand is looking for a Retention Account Manager to own a portfolio of existing accounts, to protect revenue, reduce churn, and uncover hidden growth opportunities while delivering a seamless customer journey.
What’s in it for you?
- Work hours: Monday to Friday, 9am to 5pm
- Salary: £26,000 plus uncapped commission with realistic first year earnings of £38,000
- 31 days holiday, including bank holidays
- Holiday buy back scheme
- Free onsite parking
- Access to a company pension, life assurance, cycle to work scheme
- Enhanced parental policies
- Regular incentives, days away, and team building days
- Wellbeing programme
- Training and development opportunities, with access to Apprenticeships
- Employee perks, which include retail discounts
Retention Account Manager Responsibilities:
- Protect account revenue by monitoring account health and proactively addressing risks to prevent churn
- Strengthen client partnerships through regular engagement, adding value during every interaction
- Effectively and swiftly resolve issues as they arise, and identify issues before they arise
- Identify upsell and cross-sell opportunities within your portfolio
- Use your product knowledge and client knowledge to provide consultative recommendations and deliver tailored solutions
- Deliver retention strategies that reinforce loyalty
- Work with the internal team to deliver a first-class experience
- Record and manage account activity, using the CRM system to track activity and forecast performance
Retention Account Manager Skills and Experience:
- Previous experience in an account management or telesales role with a focus on retention
- Customer-first approach, always looking to enhance a customer's experience
- Proven success in meeting or exceeding targets and KPIs
- Confident communicator, able to influence and build lasting relationships
- Demonstrates strong negotiation, objection-handling, and consultative selling skills
- Tenacious, resilient, results-driven, with a positive mindset
Retention Account Manager employer: Midas Recruitment Ltd
Contact Detail:
Midas Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Retention Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, demonstrate how you’d handle a client scenario during the interview. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Retention Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retention Account Manager role. Highlight your experience in account management and any successes you've had in retaining clients or boosting revenue. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer retention and how your skills align with our needs. Be sure to mention specific examples of how you've built relationships and turned loyalty into revenue.
Show Off Your Communication Skills: As a Retention Account Manager, communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. Whether it's through your writing style or the way you present your achievements, we want to see that you can engage and influence others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to showcase your application in the best light. Plus, it helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Midas Recruitment Ltd
✨Know Your Numbers
Before the interview, brush up on your past performance metrics. Be ready to discuss how you've successfully managed accounts, reduced churn, and increased revenue. Specific examples will show that you understand the importance of numbers in a retention role.
✨Showcase Your Relationship Skills
Prepare to share stories about how you've built strong client relationships. Think of instances where your engagement led to upselling or cross-selling opportunities. This will demonstrate your ability to strengthen partnerships, which is key for this role.
✨Be a Problem Solver
Think of challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach to identifying potential issues before they arise. This will show that you're not just reactive but also strategic in protecting account revenue.
✨Tailor Your Approach
Research the company and its products thoroughly. Be prepared to discuss how you would deliver tailored solutions based on your product knowledge and client insights. This shows that you’re not only interested in the role but also invested in the company's success.