At a Glance
- Tasks: Engage with customers to resolve account queries and agree on repayment solutions.
- Company: Join a friendly, supportive team that values your customer service skills.
- Benefits: Flexible hours, competitive salary, birthday off, and access to healthcare.
- Other info: Enjoy casual dress days, team socials, and clear career progression.
- Why this job: Perfect for balancing work with school or other commitments while earning well.
- Qualifications: Experience in customer service or collections and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Looking for a role that fits around the school run or other commitments? This part-time Collections Executive position offers flexibility, excellent earning potential, and the opportunity to join a friendly, supportive team where your customer service skills will be valued and rewarded.
Salary and Benefits
- Monday to Friday, 9am to 2.30pm
- £25,000 salary with realistic OTE of £37,000 in year one (pro rata)
- Christmas and New Year shutdown
- Birthday off every year
- Option to purchase additional annual leave
- Access to BHSF healthcare
- Death in service insurance
- Apprenticeships and training schemes
- Clear career progression
- Casual dress days and regular team socials
- Long service awards
- Free on-site parking
- Discounted travel
The Role
As a part-time Collections Executive, you’ll work closely with customers to discuss outstanding balances, resolve account queries, and agree on affordable repayment solutions. This is a customer-focused role where strong communication, empathy, and problem-solving are key.
- Contact customers regarding outstanding balances and agree on suitable repayment arrangements
- Deliver exceptional customer service while achieving positive business outcomes
- Handle inbound customer enquiries and resolve account-related queries
- Process customer payments accurately and securely over the phone
- Maintain accurate customer records and update account information in line with company procedures
- Work towards first-call resolution and customer satisfaction targets
About You
We’re looking for a confident communicator with previous experience in customer service, collections, contact centres, or other outbound telephone-based roles.
- Previous experience in collections, customer service, debt recovery, or an outbound call environment
- Strong customer service skills with the ability to build rapport and trust
- Excellent telephone manner and verbal communication skills
- Confident negotiating positive outcomes with customers
- Good IT skills, including Microsoft Office and CRM systems
- Self-motivated, resilient, and professional when handling challenging conversations
- Strong attention to detail and organisational skills
If you’re seeking a part-time customer service or collections role with genuine earning potential and excellent work-life balance, we’d love to hear from you.
Part-time Collections Executive employer: Midas Recruitment Ltd
Join a dynamic and supportive team as a Part-time Collections Executive, where your customer service skills will be truly valued. Enjoy the flexibility of working hours that fit around your commitments, alongside competitive earnings and a range of benefits including training opportunities and a friendly work culture that promotes career progression. With perks like birthday leave, casual dress days, and regular team socials, this role offers a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Collections Executive
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a part-time Collections Executive role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your customer service skills and how you can handle challenging conversations. Confidence is key!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or a networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that fit around your schedule. Plus, it’s a great way to show you’re genuinely interested in joining our friendly team.
We think you need these skills to ace Part-time Collections Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role of Collections Executive!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're excited about this part-time position and how it fits around your commitments. Let us know what makes you the perfect fit for our friendly team.
Showcase Your Communication Skills:Since strong communication is key in this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Midas Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Executive. Familiarise yourself with common customer service scenarios and repayment solutions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your previous experience in customer service or collections during the interview. Be ready to share specific examples of how you've successfully resolved customer queries or negotiated positive outcomes. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to pay attention to the interviewer’s questions and respond thoughtfully. This not only shows your communication skills but also reflects your empathy and understanding, which are crucial for a customer-focused role.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
