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- Tasks: Make outbound calls to B2B customers and provide tailored payment solutions.
- Company: Join a supportive business that values your effort and encourages development.
- Benefits: Earn up to £32,500, enjoy 20 days holiday, and access private medical support.
- Why this job: Use your calling skills in a rewarding role with clear progression opportunities.
- Qualifications: Experience in outbound calling or customer service with strong communication skills.
- Other info: Casual dress, team socials, and free on-site parking make this job even better!
The predicted salary is between 23810 - 32500 £ per year.
Are you looking to step away from sales but still want to use your outbound calling skills and earn great money doing it? If you enjoy speaking to customers, building rapport, and working toward achievable targets, this could be the perfect next step in your career. We’re recruiting for a brand-new Outbound Customer Advisor to join a growing, supportive business where your effort is recognised and rewarded, and your development encouraged.
What’s in it for you?
- Monday to Friday: 9am to 5:30pm
- £23,810 with realistic earnings of £32,500 in your first year
- 20 days holiday, Christmas shutdown, your birthday off, plus the option to buy more leave
- Access to BHSF, including private medical appointments, mental health support, and death in service insurance
- Apprenticeships, online training, and clear progression opportunities
- Casual dress, team socials, and long-service recognition
- Free on-site parking and discounted travel options
What you’ll be doing:
- Making outbound calls to B2B customers to discuss accounts and agree on suitable payment solutions
- Delivering a professional service that balances customer and business needs
- Handling inbound B2B calls to resolve account queries
- Taking secure payments over the phone
- Updating customer accounts with all activity
What we’re looking for:
- Background in outbound calling, sales, customer service, credit control or similar phone-based role
- Experienced making B2B calls and has a professional telephone manner
- Customer-focused approach with a proven record of delivering great service
- Comfortable using Microsoft Office and CRM systems
- Strong communication skills and a positive, solutions-focused mindset
Outbound Customer Service Advisor employer: Midas Recruitment Ltd
Contact Detail:
Midas Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves outbound calls, try role-playing with a friend or family member. Focus on building rapport and handling objections smoothly – it’ll make you feel more confident during the real deal.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Outbound Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your outbound calling experience and customer service skills. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the Outbound Customer Service Advisor role and explain why you’re the perfect fit. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of talking, make sure your written application reflects your strong communication skills. Use clear language and a positive tone to demonstrate that you can connect with customers just as well in writing as you can over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Midas Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to balance customer needs with business goals, as this role is all about delivering a professional service while discussing payment solutions.
✨Show Off Your Outbound Calling Skills
Be ready to discuss your experience with outbound calling. Prepare examples of how you've successfully built rapport with customers and handled objections in previous roles. This will demonstrate your suitability for the position.
✨Familiarise Yourself with B2B Dynamics
Since you'll be making B2B calls, it’s crucial to understand the nuances of business communication. Research common challenges businesses face regarding payments and think about how you can provide solutions during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and progression paths. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
