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For Companies At a Glance
- Tasks: Manage existing accounts, boost customer loyalty, and uncover growth opportunities.
- Company: Join a well-known brand with a focus on customer relationships.
- Benefits: Earn £26,000 plus uncapped commission, 31 days holiday, and employee perks.
- Other info: Enjoy training opportunities, team-building days, and a supportive work culture.
- Why this job: Make a real impact by enhancing customer experiences and driving revenue.
- Qualifications: Experience in account management or telesales with a customer-first mindset.
The predicted salary is between 26000 - 38000 £ per year.
Are you a commercially-minded relationship builder with a talent for turning customer loyalty into revenue? This instantly recognisable brand is looking for a Retention Account Manager to own a portfolio of existing accounts, to protect revenue, reduce churn, and uncover hidden growth opportunities while delivering a seamless customer journey.
What’s in it for you?
- Work hours: Monday to Friday, 9am to 5pm
- Salary: £26,000 plus uncapped commission with realistic first year earnings of £38,000
- 31 days holiday, including bank holidays
- Holiday buy back scheme
- Free onsite parking
- Access to a company pension, life assurance, cycle to work scheme
- Enhanced parental policies
- Regular incentives, days away, and team building days
- Wellbeing programme
- Training and development opportunities, with access to Apprenticeships
- Employee perks, which include retail discounts
Retention Account Manager Responsibilities
- Protect account revenue by monitoring account health and proactively addressing risks to prevent churn
- Strengthen client partnerships through regular engagement, adding value during every interaction
- Effectively and swiftly resolve issues as they arise, and identify issues before they arise
- Identify upsell and cross-sell opportunities within your portfolio
- Use your product knowledge and client knowledge to provide consultative recommendations and deliver tailored solutions
- Deliver retention strategies that reinforce loyalty
- Work with the internal team to deliver a first-class experience
- Record and manage account activity, using the CRM system to track activity and forecast performance
Retention Account Manager Skills and Experience
- Previous experience in an account management or telesales role with a focus on retention
- Customer-first approach, always looking to enhance a customer’s experience
- Proven success in meeting or exceeding targets and KPIs
- Confident communicator, able to influence and build lasting relationships
- Demonstrates strong negotiation, objection-handling, and consultative selling skills
- Tenacious, resilient, results-driven, with a positive mindset
Retention Account Manager in Fazeley employer: Midas Recruitment Ltd
Contact Detail:
Midas Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Account Manager in Fazeley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer retention. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the Retention Account Manager role. Highlight your successes in account management and how you've turned customer loyalty into revenue in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get the ball rolling!
We think you need these skills to ace Retention Account Manager in Fazeley
Some tips for your application 🫡
Show Your Relationship-Building Skills: In your application, highlight your experience in building strong client relationships. We want to see how you've turned customer loyalty into revenue in the past, so share specific examples that showcase your skills.
Tailor Your Application: Make sure to customise your CV and cover letter for the Retention Account Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Quantify Your Achievements: When discussing your previous roles, include numbers and metrics to back up your successes. Whether it's meeting targets or reducing churn, we love seeing concrete evidence of your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Midas Recruitment Ltd
✨Know Your Accounts
Before the interview, dive deep into the accounts you’ll be managing. Understand their history, current status, and any potential risks. This will show your prospective employer that you’re proactive and ready to protect revenue right from the start.
✨Showcase Your Relationship Skills
Be prepared to discuss how you've built and maintained strong client relationships in the past. Use specific examples that highlight your ability to engage clients and add value during every interaction. This is crucial for a role focused on retention.
✨Demonstrate Problem-Solving Abilities
Think of instances where you’ve resolved issues swiftly and effectively. Share these stories during the interview to illustrate your consultative approach and how you can identify and tackle problems before they escalate.
✨Highlight Your Sales Acumen
Since upselling and cross-selling are key parts of this role, come prepared with examples of how you’ve successfully identified growth opportunities in previous positions. This will showcase your commercial mindset and ability to drive revenue.