At a Glance
- Tasks: Engage with customers to resolve account queries and agree on repayment solutions.
- Company: Join a friendly, supportive team that values your customer service skills.
- Benefits: Flexible hours, competitive salary, healthcare, and fun team socials.
- Other info: Enjoy casual dress days, career progression, and discounted travel.
- Why this job: Perfect for balancing work with school or other commitments while earning well.
- Qualifications: Experience in customer service or collections and strong communication skills.
Looking for a role that fits around the school run or other commitments? This part-time Collections Executive position offers flexibility, excellent earning potential, and the opportunity to join a friendly, supportive team where your customer service skills will be valued and rewarded.
Salary and Benefits
- Monday to Friday, 9am to 2.30pm
- £25,000 salary with realistic OTE of £37,000 in year one (pro rata)
- Christmas and New Year shutdown
- Birthday off every year
- Option to purchase additional annual leave
- Access to BHSF healthcare
- Death in service insurance
- Apprenticeships and training schemes
- Clear career progression
- Casual dress days and regular team socials
- Long service awards
- Free on-site parking
- Discounted travel
The Role
As a part-time Collections Executive, you'll work closely with customers to discuss outstanding balances, resolve account queries, and agree on affordable repayment solutions. This is a customer-focused role where strong communication, empathy, and problem-solving are key.
- Contact customers regarding outstanding balances and agree on suitable repayment arrangements
- Deliver exceptional customer service while achieving positive business outcomes
- Handle inbound customer enquiries and resolve account-related queries
- Process customer payments accurately and securely over the phone
- Maintain accurate customer records and update account information in line with company procedures
- Work towards first-call resolution and customer satisfaction targets
About You
We're looking for a confident communicator with previous experience in customer service, collections, contact centres, or other outbound telephone-based roles.
- Previous experience in collections, customer service, debt recovery, or an outbound call environment
- Strong customer service skills with the ability to build rapport and trust
- Excellent telephone manner and verbal communication skills
- Confident negotiating positive outcomes with customers
- Good IT skills, including Microsoft Office and CRM systems
- Self-motivated, resilient, and professional when handling challenging conversations
- Strong attention to detail and organisational skills
If you're seeking a part-time customer service or collections role with genuine earning potential and excellent work-life balance, we'd love to hear from you.
Part-Time Collections Executive in Fazeley employer: Midas Recruitment Ltd
Join a dynamic and supportive team as a Part-Time Collections Executive, where your customer service skills will be truly valued. With flexible working hours that fit around your commitments, competitive earnings potential, and a culture that promotes employee growth through training and clear career progression, this role offers a rewarding work environment. Enjoy additional perks such as a Christmas shutdown, birthday leave, and regular team socials, all while contributing to a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Collections Executive in Fazeley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Midas Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Midas Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Part-Time Collections Executive in Fazeley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Midas Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Midas Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Midas Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Midas Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Midas Recruitment Ltd will surely appreciate.
