Collections Executive in Fazeley

If you\’re looking to build a rewarding career where your hard work is recognised, your growth is supported, and your success is celebrated — this brand-new Collections Executive role could be the perfect fit!

What\’s in it for you?

• Hours: Monday to Friday, 9am-5.30pm
• Salary: £23,809 base + realistic OTE of £32,500
• Holidays: 20 days annual leave, Christmas to New Year shutdown, your birthday off, plus the option to buy extra days
• Benefits: Access to BHSF, private medical appointments, mental health support, and death-in-service cover
• Development: Apprenticeships, online training, and clear progression pathways to help you grow
• Perks: Casual dress days, team socials, long service recognition, free parking, and discounted travel

What you\’ll be doing

• Making outbound calls to customers to agree fair and realistic payment solutions
• Providing exceptional customer service while supporting business goals
• Handling inbound calls and resolving account queries professionally
• Taking secure payments over the phone
• Keeping customer accounts accurate, compliant, and up to date

What we\’re looking for

• Experience in an outbound customer service or collections phone-based role
• A proven ability to deliver first-class customer experiences
• Confident using Microsoft Office and updating systems
• A clear, professional communicator who\’s comfortable speaking with customers by phone
• Friendly, proactive, and able to build rapport with ease

If you\’re ready to take the next step in your career and join a business that truly values its people, apply today