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- Tasks: Engage with customers to resolve account queries and negotiate payment solutions.
- Company: People-focused business that values your contributions and supports your development.
- Benefits: Competitive salary, healthcare benefits, and generous holiday options.
- Other info: Enjoy casual dress days, team socials, and excellent career progression opportunities.
- Why this job: Join a dynamic team where your hard work is recognised and earning potential is uncapped.
- Qualifications: Experience in customer service or collections with strong communication skills.
The predicted salary is between 24780 - 35000 £ per year.
Are you an experienced Collections Advisor, Customer Service Advisor, or Contact Centre professional looking for your next opportunity? Join a growing, people-focused business where your contribution is recognised, your development is supported, and your earning potential is rewarded. This is a fantastic opportunity for someone who enjoys building customer relationships, negotiating positive outcomes, and delivering exceptional service in a fast-paced environment.
What's in it for you?
- Monday to Friday, 9:00am-5:30pm - no weekends
- Competitive basic salary of £24,780 with realistic OTE of £35,000+ in year one
- 20 days annual leave plus Christmas shutdown, your birthday off, and option to buy additional holiday
- Access to BHSF healthcare benefits, private medical appointments, mental health support, and death in service cover
- Structured training, apprenticeships, and genuine career progression opportunities
- Casual dress days, team socials, and long-service recognition
- Free on-site parking and discounted travel options
Key Responsibilities
- Make outbound calls to customers to discuss outstanding balances and agree suitable payment solutions
- Manage inbound customer calls, resolving account queries professionally and efficiently
- Negotiate affordable repayment arrangements while balancing customer needs and business objectives
- Take secure card payments over the phone in line with compliance procedures
- Maintain accurate customer records and update internal systems
- Deliver outstanding customer service across every interaction
- Build rapport with customers and support positive account resolution
- Work towards individual and team performance targets
Skills & Experience
- Previous experience in collections, customer service, arrears, or a phone-based financial services environment
- Strong communication and negotiation skills
- Confidence handling sensitive customer conversations over the phone
- Experience taking payments and discussing account balances
- Good IT skills, including Microsoft Office and CRM/account management systems
- Strong attention to detail and accurate record-keeping
- A positive, resilient, and target-driven approach
Apply today if you're looking for a role where your hard work is recognised, your earning potential is uncapped, and your career can genuinely progress. We'd love to hear from you.
Collections Advisor in Fazeley employer: Midas Recruitment Ltd
Contact Detail:
Midas Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Fazeley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even friends and family. Let them know you're on the hunt for a Collections Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls with a friend. Focus on handling sensitive conversations and negotiating payment solutions. This will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your previous experience in collections and customer service. Share specific examples of how you've built rapport and resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Get your application in and let’s get you that Collections Advisor role!
We think you need these skills to ace Collections Advisor in Fazeley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Advisor role. Share specific examples of how you've built customer relationships and negotiated positive outcomes.
Show Off Your Communication Skills: Since this role involves handling sensitive conversations, we want to see your communication prowess. Use clear and concise language in your application, and make sure to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Midas Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your expertise and show that you're ready to tackle the challenges of the job.
✨Showcase Your Skills
Be prepared to discuss your previous experience in collections or customer service. Think of specific examples where you've successfully negotiated payment solutions or resolved customer queries. This will highlight your strong communication and negotiation skills, which are crucial for this role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on answering questions about handling sensitive conversations and managing customer relationships. This will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.