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For Companies At a Glance
- Tasks: Make calls to customers, agree on payment plans, and resolve account queries.
- Company: Supportive business with clear progression and a focus on employee well-being.
- Benefits: Competitive salary, uncapped commission, 20 days leave, and mental health support.
- Why this job: Join a growing team where your performance is recognised and rewarded.
- Qualifications: Experience in customer service or collections, strong communication skills, and confidence on the phone.
- Other info: Enjoy casual dress days, team socials, and excellent career growth opportunities.
The predicted salary is between 24784 - 35000 £ per year.
We’re recruiting three Collections Executives to join a growing and supportive business immediately. Created due to a new contract, this is a role that offers clear progression, excellent benefits, and realistic earning potential that you are in control of. So, if you’re confident on the phone, customer-focused, and looking for a stable role where your performance is recognised and rewarded, this could be the perfect step!
The Debt Collection Agent role:
- Making outbound calls to customers regarding outstanding balances
- Agreeing on payment plans that work for both the customer and the business
- Handling inbound calls and resolving account queries
- Taking secure card payments over the phone
- Updating customer records accurately using internal systems
Essential skills & experience for the Debt Collection Agent:
- Experience in an outbound phone-based customer service or collections position
- Strong communication and rapport-building skills
- Confidence speaking with customers over the phone
- Comfortable using Microsoft Office and CRM systems
- A professional, empathetic, and solutions-focused approach
What You’ll Get
Salary & hours:
- £24,784.50
- Realistic first year OTE of £35,000
- Uncapped commission
- Monday to Friday, 9:00am – 5:30pm
Holiday & benefits:
- 20 days annual leave
- Christmas to New Year shutdown
- Your birthday off
- Option to buy additional holiday
- BHSF benefits
- Private medical appointments
- Mental health support
- Death in service insurance
Career & culture:
- Apprenticeships and online training
- Clear progression opportunities
- Casual dress days
- Team socials and long-service recognition
- Free on-site parking
- Discounted travel options
Click Apply today and take the next step in your career.
Debt Collection Agent employer: Midas Recruitment Ltd
Contact Detail:
Midas Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collection Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of outbound calls, try role-playing with a friend or family member. Focus on building rapport and handling objections smoothly.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what matters most to you in a workplace!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you top of mind as they make their decision. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Debt Collection Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Debt Collection Agent role. Highlight any relevant experience in customer service or collections, and don’t forget to showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with what we’re looking for, and let your personality come through.
Showcase Your Skills: In your application, make sure to highlight your strong communication and rapport-building skills. We love candidates who are confident on the phone and can handle customer queries with empathy and professionalism. Let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our supportive team!
How to prepare for a job interview at Midas Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Collection Agent inside out. Familiarise yourself with common practices in debt collection, payment plans, and how to handle customer queries. This will show that you're serious about the position and ready to hit the ground running.
✨Practice Makes Perfect
Since this role involves a lot of phone communication, practice your phone skills! Role-play with a friend or family member, focusing on how to build rapport and handle objections. The more comfortable you are speaking on the phone, the better you'll perform during the interview.
✨Show Empathy and Solutions Focus
During the interview, highlight your ability to empathise with customers while also being solutions-focused. Share examples from your past experiences where you've successfully resolved issues or negotiated payment plans. This will demonstrate that you have the right mindset for the job.
✨Dress the Part
Even though the company has casual dress days, it's important to look professional for your interview. Dress smartly to make a good first impression. It shows that you respect the opportunity and are serious about joining their team.
