At a Glance
- Tasks: Engage with customers to resolve outstanding balances and negotiate payment solutions.
- Company: People-focused business that values your contributions and supports your development.
- Benefits: Competitive salary, healthcare benefits, and generous holiday options.
- Other info: Enjoy casual dress days, team socials, and excellent career progression opportunities.
- Why this job: Join a dynamic team where your hard work is recognised and earning potential is uncapped.
- Qualifications: Experience in customer service or collections, strong communication skills, and attention to detail.
The predicted salary is between 24890 - 24890 € per year.
Are you an experienced Collections Advisor, Customer Service Advisor, or Contact Centre professional looking for your next opportunity? Join a growing, people-focused business where your contribution is recognised, your development is supported, and your earning potential is rewarded. This is a fantastic opportunity for someone who enjoys building customer relationships, negotiating positive outcomes, and delivering exceptional service in a fast-paced environment.
What’s in it for you?
- Monday to Friday, 9:00am–5:30pm – no weekends
- Competitive basic salary of £24,780 with realistic OTE of £35,000+ in year one
- 20 days annual leave plus Christmas shutdown, your birthday off, and option to buy additional holiday
- Access to BHSF healthcare benefits, private medical appointments, mental health support, and death in service cover
- Structured training, apprenticeships, and genuine career progression opportunities
- Casual dress days, team socials, and long-service recognition
- Free on-site parking and discounted travel options
Key Responsibilities:
- Make outbound calls to customers to discuss outstanding balances and agree suitable payment solutions
- Manage inbound customer calls, resolving account queries professionally and efficiently
- Negotiate affordable repayment arrangements while balancing customer needs and business objectives
- Take secure card payments over the phone in line with compliance procedures
- Maintain accurate customer records and update internal systems
- Deliver outstanding customer service across every interaction
- Build rapport with customers and support positive account resolution
- Work towards individual and team performance targets
Skills & Experience:
To succeed in this role, you may have experience as a Collections Advisor, Customer Service Advisor, Accounts Receivable Advisor, Debt Recovery Advisor, or Contact Centre Agent. You’ll ideally have:
- Previous experience in collections, customer service, arrears, or a phone-based financial services environment
- Strong communication and negotiation skills
- Confidence handling sensitive customer conversations over the phone
- Experience taking payments and discussing account balances
- Good IT skills, including Microsoft Office and CRM/account management systems
- Strong attention to detail and accurate record-keeping
- A positive, resilient, and target-driven approach
Apply today if you’re looking for a role where your hard work is recognised, your earning potential is uncapped, and your career can genuinely progress. We’d love to hear from you.
Collections Advisor employer: Midas Recruitment Ltd
Join a dynamic and people-focused company as a Collections Advisor, where your contributions are valued and your career growth is prioritised. Enjoy a supportive work culture with structured training, competitive salaries, and a range of benefits including healthcare support and generous leave policies, all while working in a vibrant environment that fosters teamwork and recognition. With no weekend shifts and opportunities for progression, this role offers a fulfilling career path in a thriving business.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your negotiation skills! As a Collections Advisor, you'll need to handle sensitive conversations. Role-play with a friend or use online resources to get comfortable discussing payment solutions and resolving customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in collections or customer service, and don’t forget to showcase your negotiation skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Advisor role. Mention specific experiences that demonstrate your ability to build customer relationships and resolve issues effectively.
Showcase Your Communication Skills:Since this role involves handling sensitive conversations, make sure your application showcases your strong communication abilities. Use clear and concise language, and don’t shy away from sharing examples of how you’ve successfully navigated tough discussions in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Midas Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your expertise and show that you're ready to tackle the challenges of the job.
✨Practice Your Negotiation Skills
Since negotiation is key in this role, practice how you would approach discussions about payment solutions. Think of examples from your past experiences where you successfully negotiated outcomes. This will not only boost your confidence but also impress the interviewer with your practical knowledge.
✨Showcase Your Communication Skills
During the interview, focus on your ability to communicate clearly and effectively. Use examples that highlight your experience in handling sensitive conversations and resolving customer queries. Remember, they want to see how you build rapport and deliver exceptional service.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great opportunity to showcase your skills in real-time. Stay calm, think on your feet, and remember to apply the techniques you've practiced. It’s all about demonstrating your ability to handle calls and negotiate effectively.
