Are you a people person who enjoys helping customers and delivering a genuinely great service?
This growing business is looking for a Customer Service Advisor to join its friendly, close-knit team. With excellent staff retention and a reputation for investing in its people, this is a great opportunity if you're looking for stability and a long-term career.
You'll support customers throughout the claims process, keeping them informed, answering questions and making sure everything runs smoothly. No previous insurance experience is needed, as full training will be provided.
What’s in it for you?
Work hours: Monday to Friday - 9am to 5pm
Salary: £25,000 to £26,000
24 days holiday
Pension scheme
Healthcare scheme
Christmas shutdown
Onsite car park
Stable, long-term opportunity within a growing business
Customer Service Advisor Responsibilities:
Take ownership of new claims from the initial phone call through to successful set-up, ensuring information is processed accurately and efficiently
Act as the main point of contact for customers, providing guidance, reassurance and a friendly, professional service
Gather and verify all relevant information required to progress each claim
Keep customers updated throughout the process, clearly explaining next steps and any additional information required
Deliver an exceptional level of customer service, ensuring customers feel supported and informed
Work closely with internal teams to ensure claims are set up correctly and progressed efficiently
Maintain accurate customer records and update internal systems
Customer Service Advisor Skills and Experience:
Previous customer service experience is essential
Experience within insurance would be advantageous but is not essential
A genuine customer-first approach and passion for delivering a positive experience
Proactive, positive and empathetic, with the ability to remain calm and reassuring
Excellent communication skills and confidence speaking with customers over the phone
Strong IT skills and confidence using databases and CRM systems
Excellent attention to detail and accuracy
Organised with the ability to manage several customer cases at different stages
Customer Service Advisor in Birmingham employer: Midas Recruitment Careers
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