At a Glance
- Tasks: Lead the delivery and improvement of digital services that enhance patient care.
- Company: Join a dynamic NHS Trust focused on digital transformation and exceptional healthcare.
- Benefits: Enjoy generous holidays, NHS pension, health services, and family-friendly policies.
- Other info: Be part of a diverse team that values inclusion and work-life balance.
- Why this job: Make a real impact on patient care through innovative digital solutions.
- Qualifications: Experience in IT service management and strong leadership skills required.
The predicted salary is between 37035 - 45265 £ per year.
We are seeking an experienced and motivated IT Service Manager to join our Digital Services team at a pivotal time of digital transformation.
This is an opportunity to lead the delivery, performance and continual improvement of critical digital services that support patient care and operational delivery across the Trust.
You will play a central role in ensuring digital services meet agreed performance standards, whilst supporting the successful transition of major digital programmes, including Electronic Patient Record (EPR) solutions, into business-as-usual operations.
As IT Service Manager, you will provide operational leadership across service management functions including service delivery, service transition, digital major incident management, continual service improvement, stakeholder engagement and supplier management.
Working with clinical and operational teams, you will help deliver safe, resilient and effective digital services that directly support frontline healthcare., As IT Service Manager, you will lead the delivery, performance, and continual improvement of digital services across the Trust, ensuring high-quality, reliable support for clinical and corporate systems., Leading IT service management activities, ensuring services meet agreed performance, availability, and customer satisfaction targets.
Managing digital Major Incidents, coordinating technical teams and suppliers to restore critical services and minimise disruption to patient care.
Leading the implementation and continual improvement of ITIL-aligned processes including Incident, Problem, Change, Service Transition, and Service Acceptance Management.
Leading the operational transition of the Electronic Patient Record (EPR) and other major digital systems into live service, ensuring service readiness, support arrangements, and successful go-live activities.
Developing strong relationships with clinical, operational, technical, and supplier stakeholders to drive service excellence and continuous improvement.
Monitoring service performance, identifying risks and opportunities, and implementing improvement initiatives to enhance user experience and operational efficiency.
This role offers an exciting opportunity to shape and improve digital services, play a key role in the Trust's EPR journey, and help deliver high-quality digital solutions that support exceptional patient care.
We are an acute trust caring for over one million people in Wakefield and Kirklees.
Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).
We prioritise our people and values so we can deliver the best possible care to patients.
Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs.
Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.
We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support.
These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer-friendly policies, and more.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
IT Service Manager employer: Mid Yorks
Mid Yorks is an attractive employer due to its commitment to continuous professional development and a supportive work culture. Employees are encouraged to grow their skills and expertise while contributing to high-quality patient care. The collaborative environment fosters teamwork and innovation in healthcare delivery.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mid Yorks values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mid Yorks might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mid Yorks!
✨Direct Apply to Mid Yorks
Let's not forget to apply directly through the Mid Yorks website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mid Yorks.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mid Yorks. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mid Yorks
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
