At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and processing orders.
- Company: Join Cellpath, a supportive team in Newtown focused on excellent customer service.
- Benefits: Enjoy a competitive salary, additional leave, pension, and free parking.
- Other info: Collaborative office environment with opportunities for growth and development.
- Why this job: Make a difference by providing top-notch support and building customer relationships.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a customer-focused attitude.
The predicted salary is between 24000 - 27000 £ per year.
We are looking for a proactive and client‑focused Customer Services Representative to be the first point of contact for our customers, handling enquiries by phone, email, and online channels.
This role plays a key part in delivering excellent service while managing daily orders and administrative tasks.
It is office‑based in Newtown Mid Wales with employees working on site and collaborating closely with internal teams to provide effective and timely support to customers.
Initial training and day‑to‑day responsibilities will take place at our office, along with regular team collaboration and meetings.
Candidates must be based in the UK and have the right to work in the UK.
Key Responsibilities
- Manage and process daily customer orders and coordinate warehouse dispatch
- Handle customer enquiries, resolve issues and escape where required
- Communicate delivery schedules and follow up on order queries
- Log customer queries and maintain accurate records
- Support service bookings
- Carry out general administrative duties and support the wider team as required by the business
Essential Skills & Experience
- GCSEs (or equivalent) at grade C or above in Maths and English
- Excellent written and verbal communication skills
- Strong organisational skills with good attention to detail
- Confident using Microsoft Office (Word, Excel, Outlook)
- Strong customer focus with a professional and courteous approach
- Ability to work effectively both independently and as part of a team
Benefits
- Additional leave
- Company pension
- Free parking
- On‑site parking
- Sick pay
Interested candidates should submit their covering letter and CV to hr@cellpath. com.
- Work Location: In person
- #J-18808-Ljbffr
Contact Details:
MID WALES MANUFACTURING GROUP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representatives, Cellpath, Newtown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MID WALES MANUFACTURING GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MID WALES MANUFACTURING GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Representatives, Cellpath, Newtown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MID WALES MANUFACTURING GROUP:Your cover letter is your chance to shine! Tell us why you want to work at MID WALES MANUFACTURING GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MID WALES MANUFACTURING GROUP!
How to prepare for a job interview at MID WALES MANUFACTURING GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
