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- Tasks: Be the friendly face of our leisure centre, helping customers and providing information.
- Company: Join a vibrant team at Cookstown & Dungannon Leisure Centre.
- Benefits: Earn £13.69 - £13.90 per hour with flexible hours and a supportive work environment.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: 5 GCSEs (Grades A-C) including English and a numeracy subject required.
- Other info: Permanent position with opportunities for growth in a fun, active setting.
The predicted salary is between 13 - 14 £ per hour.
Cookstown & Dungannon Leisure Centre.
Purpose and Function of Post: As part of the Leisure Services team contribute to the provision of a quality, safe, customer-focused, value for money service and assist facility users in a pleasant, purposeful and professional manner. In addition to the standard pre-employment checks, this position will also be subject to receipt of a satisfactory Basic Access (NI) check.
Responsibilities: As the first point of contact for facility users, duties will include providing information, collecting admission fees and payments, dealing with customer enquiries in person, by telephone or email and associated administrative duties. Receive all visitors; deal with information requests in a courteous and efficient manner ensuring a high level of customer care.
Skills and Qualifications: A minimum of 5 GCSE’s (Grades A-C) or equivalent including English Language and a numeracy based subject.
- Location: Cookstown and Dungannon
- Salary: £13.69 - £13.90 per hour plus unsocial hours where applicable
- No. of vacancies: 2
- Contract Type: Permanent
- Weekly hours: 30
- Worktime: Rota basis, to be confirmed
- Published date: 22/01/2026
- Closing date: 05/02/2026
Customer Service Assistant in Dungannon employer: Mid Ulster Council
Contact Detail:
Mid Ulster Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Dungannon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cookstown & Dungannon Leisure Centre. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when dealing with enquiries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with your potential employers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Dungannon
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled enquiries and provided support to users in a friendly and professional manner.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants can communicate effectively, just like you would with our facility users!
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mid Ulster Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle various customer scenarios, as this role is all about providing a quality, safe, and customer-focused service.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for facility users, practice clear and friendly communication. Prepare examples of how you've effectively dealt with customer inquiries in the past, whether in person, over the phone, or via email.
✨Demonstrate Your Problem-Solving Abilities
Think of situations where you've successfully resolved issues for customers. Highlight your ability to stay calm under pressure and find solutions that ensure customer satisfaction, which is crucial for this role.
✨Familiarise Yourself with the Facility
Research Cookstown & Dungannon Leisure Centre before the interview. Knowing the services they offer and being able to discuss them will show your genuine interest in the position and help you stand out as a candidate.
