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- Tasks: Be the friendly face of our leisure centres, helping customers and providing top-notch service.
- Company: Join a vibrant team at Cookstown & Dungannon Leisure Centre.
- Benefits: Earn £13.69 - £13.90 per hour with flexible hours and a supportive work environment.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: 5 GCSEs (Grades A-C) including English and a numeracy subject required.
- Other info: Permanent position with opportunities for growth in a fun, active setting.
The predicted salary is between 13 - 14 £ per hour.
Cookstown & Dungannon Leisure Centre.
Purpose and Function of Post: As part of the Leisure Services team, contribute to the provision of a quality, safe, customer-focused, value for money service and assist facility users in a pleasant, purposeful and professional manner. In addition to the standard pre-employment checks, this position will also be subject to receipt of a satisfactory Basic Access (NI) check.
Responsibilities:
- As the first point of contact for facility users, duties will include providing information, collecting admission fees and payments, dealing with customer enquiries in person, by telephone or email, and associated administrative duties.
- Receive all visitors; deal with information requests in a courteous and efficient manner ensuring a high level of customer care.
Skills and Qualifications:
- A minimum of 5 GCSE’s (Grades A-C) or equivalent including English Language and a numeracy based subject.
Details:
- Location: Cookstown and Dungannon
- Salary: £13.69 - £13.90 per hour plus unsocial hours where applicable
- No. of vacancies: 2
- Contract Type: Permanent
- Weekly hours: 30
- Worktime: Rota basis, to be confirmed
- Published date: 22/01/2026
- Closing date: 05/02/2026
Customer Service Assistant in Cookstown employer: Mid Ulster Council
Contact Detail:
Mid Ulster Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Cookstown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cookstown & Dungannon Leisure Centre. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when dealing with enquiries and showcasing your communication skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with your potential employers.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your details reach the right people quickly.
We think you need these skills to ace Customer Service Assistant in Cookstown
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled enquiries and provided support to users in a friendly and professional manner.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to this specific role. Mention the skills and qualifications listed in the job description, and explain how you meet them.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mid Ulster Council
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle various scenarios, like dealing with difficult customers or managing multiple inquiries at once. This shows that you understand the role and are prepared to provide a high level of care.
✨Showcase Your Communication Skills
Since you'll be the first point of contact, it's crucial to demonstrate your communication skills. Practice answering common interview questions clearly and confidently. Use examples from past experiences where you effectively communicated with customers, whether in person, over the phone, or via email.
✨Familiarise Yourself with the Facility
Do a bit of research on Cookstown & Dungannon Leisure Centre. Knowing about their services, facilities, and any recent news can help you stand out. You can mention specific aspects during the interview to show your genuine interest in the position and the organisation.
✨Prepare for Administrative Questions
Since the role involves administrative duties, be ready to discuss your experience with handling payments and managing information requests. Think of examples where you've successfully completed similar tasks, and be prepared to explain your approach to maintaining accuracy and efficiency.
