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- Tasks: Patrol parking areas, enforce regulations, and assist the community with parking enquiries.
- Company: Mid Sussex District Council, dedicated to fair and effective parking enforcement.
- Benefits: Full training provided, flexible working hours, and a chance to make a difference in your community.
- Why this job: Be a visible presence in your community while ensuring fair parking practices.
- Qualifications: Public-facing experience, strong customer service skills, and a clean UK driving licence.
- Other info: Work outdoors and enjoy a dynamic role with a supportive team.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Mid Sussex District Council is seeking a Civil Enforcement Officer to join our Contracts and Services team, helping to deliver an effective, fair and customer‑focused parking enforcement service across the district. The role focuses on on‑street and off‑street parking patrols, ensuring compliance with Traffic Regulation Orders and reducing illegal parking through professional, proportionate enforcement. You will be a highly visible presence within the community, acting as a first point of contact for parking‑related enquiries and providing a helpful, approachable service to residents, businesses and visitors. This role involves working both independently and as part of a team, using handheld technology and body‑worn cameras, and operating council vehicles as required.
Your Key Responsibilities Will Include:
- Patrolling on‑street and off‑street parking areas on foot or by vehicle, in line with service instructions
- Identifying parking contraventions and issuing Penalty Charge Notices (PCNs) fairly, accurately and consistently
- Dealing politely and professionally with enquiries from members of the public and signposting to other council services where appropriate
- Recording evidence using handheld devices and body‑worn cameras
- Checking parking signs, lines and notices, and reporting missing, damaged or incorrect signage
- Carrying out basic equipment checks, including parking machines and enforcement equipment
- Identifying and reporting abandoned vehicles and other parking‑related issues
- Working in accordance with relevant legislation, Traffic Regulation Orders and council procedures
You will work closely with fellow Civil Enforcement Officers and supervisors to ensure the service delivers high standards of customer care, compliance and safety.
About You
The ideal candidate will have:
- Experience of working in a public‑facing role, with the confidence to deal tactfully with a wide range of people
- Good observational skills and the ability to record information accurately
- A strong commitment to customer service and to acting professionally at all times
- The ability to work both independently and as part of a team
- A current, clean UK manual driving licence
You will be comfortable working outdoors for prolonged periods and willing to work early mornings, evenings, weekends and bank holidays as part of a rota. Full training will be provided.
Civil Enforcement Officer - Haywards Heath, RH16 1SS employer: Mid Sussex District Council
Contact Detail:
Mid Sussex District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer - Haywards Heath, RH16 1SS
✨Tip Number 1
Get to know the company! Research Mid Sussex District Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Civil Enforcement Officer, you'll be dealing with the public a lot. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and complaints.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional when you go for interviews. It shows that you take the opportunity seriously and are ready to represent the council well.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Civil Enforcement Officer - Haywards Heath, RH16 1SS
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Civil Enforcement Officer. We want to see how you can contribute to our customer-focused parking enforcement service!
Show Off Your People Skills: Since this role involves dealing with the public, it’s essential to showcase your experience in public-facing roles. Let us know how you've handled enquiries or resolved issues in a friendly and professional manner.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mid Sussex District Council
✨Know Your Role
Make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with parking regulations and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role involves dealing with the public, be prepared to discuss your experience in customer-facing positions. Think of examples where you've handled difficult situations or provided excellent service. This will demonstrate your ability to communicate effectively and handle enquiries professionally.
✨Be Ready for Practical Scenarios
Expect situational questions that may involve dealing with parking contraventions or interacting with the public. Practice how you would respond to these scenarios, focusing on fairness and professionalism. This will show that you can think on your feet and apply your knowledge in real-life situations.
✨Dress the Part
Even though the job involves working outdoors, make sure you present yourself neatly for the interview. A smart appearance shows respect for the interviewers and the role you're applying for. Plus, it sets a positive tone for your first impression!
