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- Tasks: Provide vital welfare advice and support to clients at foodbanks.
- Company: Join a compassionate team dedicated to reducing poverty in your community.
- Benefits: Competitive salary, pension scheme, travel expenses, and professional development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in welfare rights advice and strong knowledge of the social security system.
- Other info: Dynamic role with travel between outreach locations and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Community Advice Mid & East Antrim is seeking a compassionate and motivated Generalist Advisor to join our team, working directly with clients in Trussell Trust Foodbanks across the borough. This new post is fully funded by the Trussell Trust to Sept 2027 and aims to provide vital welfare advice and income maximisation support to individuals experiencing financial hardship.You will be based in various food bank locations in Ballymena, Carrickfergus & Larne, Monday to Friday, offering benefit checks, advice on Universal Credit and other entitlements, and signposting to additional support. After each session, you’ll return to the nearest office to complete case recording and follow-up casework. This is a client-facing role requiring empathy, resilience, and a strong understanding of the welfare system. You’ll be part of a supportive team committed to reducing poverty and improving lives.
Responsibilities
- Conduct benefit checks and assist with claims such as Universal Credit
- Maintain accurate case records and manage follow-up casework
- Work collaboratively with foodbank staff and volunteers
- Travel between outreach locations and offices (expenses covered)
Skills and Qualifications
- Relevant qualification in welfare rights (e.g. Advice NI Level 4 Certificate, Law Centre NI WRAP or Citizens Advice Advisor Training Programme)
- Experience delivering welfare rights advice, including complex benefit issues.
- Strong knowledge of the social security system.
- Strong organisational skills, including accurate record-keeping and time management.
- Commitment to confidentiality, safeguarding, and data protection principles.
- IT literacy, including use of case management systems, email, and Microsoft Office.
- Ability to travel between outreach locations, including foodbanks across Mid & East Antrim. Travel between foodbank sites is required; access to transport is essential.
- Experience working in or alongside foodbanks or community support services.
- Knowledge of housing, debt, or employment rights advice.
- Experience supporting vulnerable clients, including those with mental health issues, disabilities, or language barriers.
- Understanding of the Trussell Trust’s mission and approach to tackling poverty.
- Experience working in a charity or voluntary sector organisation.
- Ability to contribute to service development, including identifying gaps and suggesting improvements.
- This post may be subject to an enhanced AccessNI check.
Further Information
Generalist Advisor Trussell Trust Foodbank Outreach.What We OfferCompetitive SalaryAccess to our NEST Pension SchemeTravel expenses from office to food-bank and backSupportive team environmentOpportunity to make a real difference in your communityContinued Professional Development & Training
Application Information
For an application pack please email julia.cleeland@meacas.com quoting the vacancy reference number OATT 09/25
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Generalist Advisor employer: Mid & East Antrim Community Advice
Contact Detail:
Mid & East Antrim Community Advice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Generalist Advisor
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to foodbanks or welfare advice. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare rights and client support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for helping others! During interviews, share personal stories or experiences that highlight your empathy and commitment to supporting vulnerable clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Generalist Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Generalist Advisor. We want to see how you can bring your unique strengths to our team!
Show Your Passion: Let your enthusiasm for helping others shine through in your application. We’re looking for someone who genuinely cares about making a difference in the community, so don’t hold back on sharing your motivation!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently!
How to prepare for a job interview at Mid & East Antrim Community Advice
✨Know Your Stuff
Make sure you brush up on your knowledge of the welfare system, especially Universal Credit and other entitlements. Familiarise yourself with common benefit issues and how to assist clients effectively. This will show that you're not just passionate but also well-informed.
✨Show Your Empathy
Since this role involves working directly with vulnerable clients, it's crucial to demonstrate your empathy during the interview. Share examples from your past experiences where you've supported individuals in difficult situations. This will highlight your ability to connect with clients on a personal level.
✨Be Organised
Highlight your organisational skills by discussing how you manage case records and follow-up work. You might even want to bring a sample of your record-keeping methods or tools you use. This will reassure them that you can handle the administrative side of the role efficiently.
✨Understand the Mission
Familiarise yourself with the Trussell Trust’s mission and approach to tackling poverty. Be prepared to discuss how your values align with theirs and how you can contribute to their goals. This shows that you're not just looking for any job, but that you're genuinely interested in making a difference.