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- Tasks: Provide top-notch technical support and manage housing repairs for tenants.
- Company: Join Mid Devon District Council's dynamic Housing team in Tiverton.
- Benefits: Enjoy competitive pay, generous leave, and flexible working options.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Full training provided with great opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Mid Devon District Council is looking for a skilled and customer-focused Technical Support & Repairs Officer to join our busy Housing team at Mid Devon Housing based in Tiverton. This is a key front-line role providing technical, administrative and diagnostic support for housing repairs and tenancy services, helping to ensure the smooth delivery of vital services to tenants and residents across the district. Please note we are able to offer a level of hybrid working once fully trained, flexible working and flexi-time.
What you\’ll be doing
- Acting as a central and consistent point of contact for tenants, stakeholders, contractors and Council Officers
- Provide high quality service delivery and support to customers
- Accurately log repair work and tenancy enquiries
- Track the progress of day-to-day repairs, property terminations, tenancy sign-ups and inspections to ensure timely completion and resolution
- Have experience in working with the public in a customer-facing or service environment
- Be someone that is customer focused, responsive and professional
- Be committed to equality, health and safety and continuous service improvement
- Ability to handle a high volume of varied tasks and enquiries efficiently
- Have organisational skills and attention to detail
- Have the ability to work independently and as part of a team
Benefits
- Competitive rate of pay
- Generous annual leave entitlements
- A flexible benefits scheme including access to discount shopping (online and high street) and events
- Discounted leisure memberships
- Employee Assistance Programme
- Full training provided with excellent training and development opportunities
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Technical Support and Repairs Officer employer: Mid Devon District Council
Contact Detail:
Mid Devon District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support and Repairs Officer
✨Tip Number 1
Get to know the company! Research Mid Devon District Council and their housing services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work at Mid Devon Housing. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join the team. Good luck!
We think you need these skills to ace Technical Support and Repairs Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support & Repairs Officer role. Highlight your experience in customer service and any relevant technical skills that align with what we’re looking for.
Showcase Your Customer Focus: Since this role is all about providing top-notch support to tenants and stakeholders, don’t forget to include examples of how you’ve delivered excellent customer service in the past. We love to see real-life stories!
Be Organised and Detail-Oriented: We appreciate candidates who can juggle multiple tasks efficiently. When writing your application, demonstrate your organisational skills and attention to detail. A well-structured application speaks volumes about your ability to manage the role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Mid Devon District Council
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to housing repairs and tenancy services. Familiarise yourself with common issues tenants face and how to resolve them. This will show that you're not just a people person, but also someone who understands the technical side of the role.
✨Customer Service is Key
Since this role is all about providing top-notch support to tenants and stakeholders, think of examples from your past experiences where you've excelled in customer service. Be ready to share how you handled difficult situations or went above and beyond for a customer.
✨Organisational Skills Matter
With a high volume of tasks to juggle, it's crucial to demonstrate your organisational skills. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of a system you use to keep track of your work.
✨Show Your Team Spirit
This role requires both independent work and teamwork. Think of instances where you've successfully collaborated with others or contributed to a team project. Highlighting your ability to work well with colleagues will show that you're a great fit for their team-oriented environment.
