At a Glance
- Tasks: Lead a dynamic team to deliver top-notch technical support and repairs for our tenants.
- Company: Join Mid Devon District Council, a community-focused organisation making a real difference.
- Benefits: Enjoy competitive pay, generous leave, flexible benefits, and full training opportunities.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a direct impact on housing quality while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong organisational skills are essential.
The predicted salary is between 27947 - 34157 £ per year.
Mid Devon District Council is seeking a proactive, people‑focused Technical Support Team Leader to lead our Technical Support & Repairs team at Mid Devon Housing. This is an opportunity for someone who thrives in a fast‑paced customer environment and wants to make a direct impact on the quality of homes and services delivered to our tenants.
As the Technical Support Team Leader, you will lead a team that sits at the heart of Mid Devon Housing's customer services. Alongside coordinating responsive repairs and providing technical support, the team plays a vital role in supporting tenants, managing housing administration processes and helping customers access the services they need. Working across a wide range of housing functions and as one of the first points of contact for many tenants, your team will help people access services, resolve problems and get the support they need.
Our benefits include:
- Competitive rate of pay
- Generous annual leave entitlements
- A flexible benefits scheme including access to a discount shopping (online and high street) and events
- Employee Assistance Programme
- Full training provided with excellent training and development opportunities
What you’ll be doing:
- Lead and supervise the Technical Support & Repairs team, ensuring high‑quality customer service and consistent decision‑making
- Oversee the repairs booking function, making sure repair requests are logged accurately and allocated quickly
- Support colleagues to resolve a broad range of tenant enquiries and service requests
- Monitor the performance of staff and contractors, ensuring repairs are completed to the right standard and timescale
- Work collaboratively with tenancy and property teams to deliver excellent outcomes for tenants
- Work closely with the Repairs & Disrepair Manager to deliver the responsive repairs programme
- Ensure all data is recorded and managed accurately across our systems
- Champion service improvements and contribute to best practice.
About you:
We are looking for someone who can combine leadership skills with a strong commitment to customer service. You’ll bring:
- Experience supervising or leading staff in a customer‑focused environment
- Strong organisational skills and the ability to manage competing demands
- Confidence in making decisions, motivating a team and driving performance
- Excellent communication skills with a positive, solutions‑focused approach
- A commitment to equality, customer service and continuous improvement
- Confidence using IT systems and managing performance information.
Experience of housing repairs, maintenance or social housing would be advantageous, but we are equally interested in people with transferable leadership skills and a desire to learn.
To find out more about this role please contact Sophie Richards at srichards@middevon.gov.uk.
A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position. Unfortunately, we are unable to sponsor skilled worker visas at this time.
MDDC reserves the right to close this vacancy early. We therefore encourage early applications. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We're committed to Equality of Opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. Thank you for showing an interest in this vacancy and we wish you every success with your ongoing job search.
Technical Support Team Leader in Tiverton employer: Mid Devon Council District
Mid Devon District Council is an excellent employer, offering a supportive work culture that values inclusivity and diversity. As a member of our Housing Team, you will benefit from a collaborative environment where your contributions are recognised, alongside opportunities for professional growth and development. Located in the heart of Mid Devon, we provide a meaningful role that directly impacts the community, ensuring that you can make a difference while enjoying a fulfilling career.
Contact Details:
Mid Devon Council District Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Team Leader in Tiverton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mid Devon Council District. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mid Devon Council District before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Team Leader in Tiverton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mid Devon Council District:Your cover letter is your chance to shine! Tell us why you want to work at Mid Devon Council District specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mid Devon Council District!
How to prepare for a job interview at Mid Devon Council District
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
