At a Glance
- Tasks: Support public health and housing teams with customer service and business processes.
- Company: Join a dynamic Public Health and Housing Options Service making a real difference.
- Benefits: Career development opportunities, inclusive workplace, and supportive team environment.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Be at the heart of community support and help improve lives every day.
- Qualifications: Customer service experience and a relevant qualification are preferred.
The predicted salary is between 30000 - 40000 € per year.
We are seeking to appoint an enthusiastic individual who would like to work in our busy Public Health and Housing Options Service. The post will cover all aspects of the work of the public health team and the service has a wide remit, covering housing options, private sector housing, renters rights, food safety and community protection. This varied role involves core business and technical support to our front-line teams, and you will be at the heart of what we do.
Responsibilities
- Liaise with officers in dealing with customers and other agencies, allocate and triage service requests, and provide the full range of other business support as required.
- Serve as a key point of contact for the teams, ensuring smooth communication and coordination.
- Prioritise effectively and manage data, information and business processes with strong attention to detail.
- Deliver excellent services and maintain effective relationships with officers, members and other key stakeholders/partners through good communication and interpersonal skills.
- Handle sometimes challenging or difficult situations and work effectively with other authorities and agencies.
- Support career development opportunities within the Public Health and Housing Options Service, with the potential to step into a career in environmental health.
Qualifications
- Hold or be working towards a relevant qualification, e.g. Level 3 NVQ in Business Administration/Customer Services.
- Have recent customer-services experience in a similar role, with proven business-support skills, ideally in a statutory or regulatory environment.
- Possess a full driving licence and own transport.
- Have computer literacy and a working knowledge of IDOX Uniform, Integrator and Orchard Software (training can be provided).
- Be prepared to undergo a satisfactory basic disclosure check and provide a complete three-year employment history if offered the position.
Additional Information
We want to be an inclusive and diverse employer of first choice, reflecting the community we serve. We particularly welcome applications from all under-represented groups and are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
Specialist Support Officer in Tiverton employer: Mid Devon Council District
Join our dynamic Public Health and Housing Options Service, where we prioritise inclusivity and diversity in the workplace. As a Specialist Support Officer, you will benefit from a supportive work culture that encourages professional growth and development, with opportunities to advance into environmental health roles. Located in a vibrant community, we offer a meaningful career path that allows you to make a real difference while enjoying a collaborative and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Support Officer in Tiverton
✨Tip Number 1
Network like a pro! Reach out to people in the Public Health and Housing Options field. Attend local events or join online forums where you can connect with professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle challenging situations, especially in customer service. Practise your responses so you can show off your problem-solving skills and communication prowess.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for public health and housing options shine through. They want to see that you’re genuinely excited about the role and the impact you can make.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Specialist Support Officer in Tiverton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for public health and housing options shine through. We want to see that you're genuinely excited about the role and how you can contribute to our team.
Tailor Your Experience:Make sure to highlight your relevant customer service experience and any business support skills you've got. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and showcases your attention to detail—something that's key in this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Specialist Support Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Mid Devon Council District
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Specialist Support Officer role. Understand the public health and housing options service, and be ready to discuss how your skills align with their needs. This shows you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in challenging situations, as this will demonstrate your interpersonal skills and ability to handle difficult conversations.
✨Prioritisation is Key
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you successfully juggled competing demands, as this will highlight your organisational skills and attention to detail, which are crucial for this position.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the team dynamics or the challenges they face. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you. It’s a two-way street, after all!
