At a Glance
- Tasks: Manage administrative duties and deliver top-notch customer service in our Housing Team.
- Company: Join Mid Devon District Council, a community-focused employer.
- Benefits: Fixed-term role with 37 hours per week and a supportive work environment.
- Other info: Inclusive workplace welcoming diverse applicants; early applications encouraged.
- Why this job: Make a difference by helping residents with their rent account issues.
- Qualifications: Motivated individuals with strong organisational skills and attention to detail.
The predicted salary is between 24000 - 28000 £ per year.
- We have an exciting opportunity for an
- Administrator to join our Housing Team, working
37 hours per week for a fixed-term period of up to 12 months .
We are looking for a motivated, enthusiastic and proactive individual who can effectively manage a range of administrative duties while delivering excellent customer service.
The successful candidate will be able to
- Maintain and update complex spreadsheets and databases accurately.
- Process and integrate rent account information to support the collation and analysis of data relating to refunds.
- Liaise with colleagues and partner agencies, as required, to progress and resolve cases.
- Contact residents by telephone, email and letter to ensure they are kept informed throughout the processing of their case.
- Verify information and supporting evidence provided by residents in relation to potential refunds.
- Escalate complex, contentious or sensitive issues to management as appropriate.
- Comply with Mid Devon District Council's Customer Care Standards and Code of Practice at all times.
About the Role
The postholder will be responsible for administering refund and benefit correction cases, resolving issues as they arise and referring more complex matters to the Team Leader when required.
The role involves reconciling data to support the efficient processing of claims and evidence, as well as preparing documentation and evidence for submission to regulators and other relevant bodies.
To find out more
To find out more about this role please contact Dean Emery on 01884 234945.
The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.
A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
MDDC reserves the right to close this vacancy early. We therefore encourage early applications.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.
We are keen to make our interviews accessible.
Let us know on your job application if you have a disability and need any reasonable adjustments.
We’re committed to equality of opportunity and welcome applications from all sections of the community.
Thank you for showing an interest in this vacancy and we wish you every success with your ongoing job search.
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Rents Correction Administrator in Tiverton employer: Mid Devon Council District
Mid Devon District Council is an excellent employer, offering a supportive work culture that values inclusivity and diversity. As a member of our Housing Team, you will benefit from a collaborative environment where your contributions are recognised, alongside opportunities for professional growth and development. Located in the heart of Mid Devon, we provide a meaningful role that directly impacts the community, ensuring that you can make a difference while enjoying a fulfilling career.
Contact Details:
Mid Devon Council District Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rents Correction Administrator in Tiverton
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We think you need these skills to ace Rents Correction Administrator in Tiverton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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