At a Glance
- Tasks: Lead a dynamic team to deliver top-notch technical support and repairs for our tenants.
- Company: Join Mid Devon District Council, a community-focused organisation dedicated to improving housing services.
- Benefits: Enjoy competitive pay, generous leave, flexible benefits, and comprehensive training opportunities.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your leadership skills in a supportive environment.
- Qualifications: Experience in customer service leadership and strong organisational skills are essential.
The predicted salary is between 27947 - 34157 £ per year.
Mid Devon District Council is seeking a proactive, people‑focused Technical Support Team Leader to lead our Technical Support & Repairs team at Mid Devon Housing. This is an opportunity for someone who thrives in a fast‑paced customer environment and wants to make a direct impact on the quality of homes and services delivered to our tenants.
As the Technical Support Team Leader, you will lead a team that sits at the heart of Mid Devon Housing's customer services. Alongside coordinating responsive repairs and providing technical support, the team plays a vital role in supporting tenants, managing housing administration processes and helping customers access the services they need. Working across a wide range of housing functions and as one of the first points of contact for many tenants, your team will help people access services, resolve problems and get the support they need.
Our benefits include:
- Competitive rate of pay
- Generous annual leave entitlements
- A flexible benefits scheme including access to a discount shopping (online and high street) and events
- Employee Assistance Programme
- Full training provided with excellent training and development opportunities
What you’ll be doing:
- Lead and supervise the Technical Support & Repairs team, ensuring high‑quality customer service and consistent decision‑making
- Oversee the repairs booking function, making sure repair requests are logged accurately and allocated quickly
- Support colleagues to resolve a broad range of tenant enquiries and service requests
- Monitor the performance of staff and contractors, ensuring repairs are completed to the right standard and timescale
- Work collaboratively with tenancy and property teams to deliver excellent outcomes for tenants
- Work closely with the Repairs & Disrepair Manager to deliver the responsive repairs programme
- Ensure all data is recorded and managed accurately across our systems
- Champion service improvements and contribute to best practice.
About you:
We are looking for someone who can combine leadership skills with a strong commitment to customer service. You’ll bring:
- Experience supervising or leading staff in a customer‑focused environment
- Strong organisational skills and the ability to manage competing demands
- Confidence in making decisions, motivating a team and driving performance
- Excellent communication skills with a positive, solutions‑focused approach
- A commitment to equality, customer service and continuous improvement
- Confidence using IT systems and managing performance information.
Experience of housing repairs, maintenance or social housing would be advantageous, but we are equally interested in people with transferable leadership skills and a desire to learn.
To find out more about this role please contact Sophie Richards at srichards@middevon.gov.uk.
MDDC reserves the right to close this vacancy early. We therefore encourage early applications. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We're committed to Equality of Opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. Thank you for showing an interest in this vacancy and we wish you every success with your ongoing job search.
Technical Support Team Leader employer: Mid Devon Council District
Mid Devon District Council is an excellent employer, offering a supportive work culture that values inclusivity and diversity. As a member of our Housing Team, you will benefit from a collaborative environment where your contributions are recognised, alongside opportunities for professional growth and development. Located in the heart of Mid Devon, we provide a meaningful role that directly impacts the community, ensuring that you can make a difference while enjoying a fulfilling career.
Contact Details:
Mid Devon Council District Recruitment Team
