At a Glance
- Tasks: Assist customers with enquiries and manage Council Tax and Business Rate accounts.
- Company: Join the Mid Devon District Council, a community-focused employer.
- Benefits: Competitive salary, full-time hours, and opportunities for personal development.
- Other info: Inclusive workplace with a commitment to diversity and accessibility.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 24600 - 25800 £ per year.
Revenues and Benefits Information Officer
About this job
We have an opportunity for a Revenues and Benefits Information Officer to work in our Revenues and Benefits team.
The main duties of the role include dealing with enquiries by telephone personal calls and correspondence giving where possible a “there and then service”
Maintain Council Tax, Business Rate accounts including the collation of data for Council Tax Reduction and Housing Benefits.
Liaise with other officers within the Local Authority regarding routine problems/enquiries.
Assist customers with instalment arrangements and queries regarding their debts including setting up and maintaining Direct Debits and providing personal budgeting support to customers. Referring vulnerable customers to the Residents Financial Support links on Mid Devon’s Webpage. Report difficult or contentious issues to the Revenues and Benefits Team Leader’s.
A high level of customer contact is involved in all elements of this post including written, telephone and face to face communication
You will be used to working under pressure, as well as numerate, you will need to interrogate a variety of software systems which requires an eye for detail and accuracy.
The successful candidate will be able to work in a team and on their own initiative. The Revenues Section works within the General Data Protection Act 2018 so the applicant must carry out their duties with complete confidentiality.
The Job Description refers to the level of competencies required for this post. Foran explanation of what this means,please see Core Competencies .
A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We're committed to Equality of Opportunity andwelcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.
#J-18808-Ljbffr
Revenues and Benefits Information Officer in Tiverton employer: Mid Devon Council District
Mid Devon District Council is an excellent employer, offering a supportive work culture that values inclusivity and diversity. As a member of our Housing Team, you will benefit from a collaborative environment where your contributions are recognised, alongside opportunities for professional growth and development. Located in the heart of Mid Devon, we provide a meaningful role that directly impacts the community, ensuring that you can make a difference while enjoying a fulfilling career.
Contact Details:
Mid Devon Council District Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Information Officer in Tiverton
✨Tip Number 1
Get to know the company! Research Mid Devon District Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and data management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that demonstrate your ability to handle enquiries, manage accounts, and work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Revenues and Benefits Information Officer in Tiverton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues and Benefits Information Officer. We want to see how you can bring value to our team!
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, be sure to showcase your experience in handling enquiries and providing support. We love candidates who can demonstrate their ability to connect with customers effectively.
Be Detail-Oriented:Given the importance of accuracy in managing accounts and data, make sure your application is free from errors. We appreciate candidates who pay attention to detail, so double-check everything before hitting send!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we may close the vacancy sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at Mid Devon Council District
✨Know Your Stuff
Make sure you understand the key responsibilities of a Revenues and Benefits Information Officer. Brush up on topics like Council Tax, Business Rates, and Housing Benefits. Familiarise yourself with the relevant software systems and data protection regulations to show you’re ready to hit the ground running.
✨Practice Customer Interactions
Since this role involves a lot of customer contact, practice how you would handle various enquiries. Role-play scenarios where you deal with difficult customers or sensitive issues. This will help you feel more confident and prepared to provide that 'there and then service' they’re looking for.
✨Show Your Team Spirit
The job requires teamwork as well as independent work. Be ready to discuss examples of how you’ve successfully collaborated with others in the past. Highlight your ability to communicate effectively and support your colleagues, which is crucial in a busy environment like this.
✨Be Detail-Oriented
Attention to detail is key in this role. Prepare to demonstrate your accuracy in handling data and managing accounts. You might be asked about how you ensure confidentiality and compliance with the General Data Protection Act, so have some examples ready to share.
