At a Glance
- Tasks: Support public health and housing teams with customer service and business processes.
- Company: Join a dynamic Public Health and Housing Options Service making a real difference.
- Benefits: Inclusive workplace, career development opportunities, and supportive team environment.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Be at the heart of community support while developing valuable skills.
- Qualifications: Customer service experience and a relevant qualification preferred.
The predicted salary is between 30000 - 40000 € per year.
We are seeking to appoint an enthusiastic individual who would like to work in our busy Public Health and Housing Options Service. The post will cover all aspects of the work of the public health team and the service has a wide remit, covering housing options, private sector housing, renters rights, food safety and community protection. This varied role involves core business and technical support to our front-line teams, and you will be at the heart of what we do.
Responsibilities
- Liaise with officers in dealing with customers and other agencies, allocate and triage service requests, and provide the full range of other business support as required.
- Serve as a key point of contact for the teams, ensuring smooth communication and coordination.
- Prioritise effectively and manage data, information and business processes with strong attention to detail.
- Deliver excellent services and maintain effective relationships with officers, members and other key stakeholders/partners through good communication and interpersonal skills.
- Handle sometimes challenging or difficult situations and work effectively with other authorities and agencies.
- Support career development opportunities within the Public Health and Housing Options Service, with the potential to step into a career in environmental health.
Qualifications
- Hold or be working towards a relevant qualification, e.g. Level 3 NVQ in Business Administration/Customer Services.
- Have recent customer-services experience in a similar role, with proven business-support skills, ideally in a statutory or regulatory environment.
- Possess a full driving licence and own transport.
- Have computer literacy and a working knowledge of IDOX Uniform, Integrator and Orchard Software (training can be provided).
- Be prepared to undergo a satisfactory basic disclosure check and provide a complete three-year employment history if offered the position.
Additional Information
We want to be an inclusive and diverse employer of first choice, reflecting the community we serve. We particularly welcome applications from all under-represented groups and are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
Specialist Support Officer in Devon employer: Mid Devon Council District
Join our dynamic Public Health and Housing Options Service, where we prioritise employee growth and inclusivity in a supportive work culture. As a Specialist Support Officer, you will play a vital role in delivering essential services while benefiting from career development opportunities in environmental health. Our commitment to diversity ensures that all voices are heard, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Support Officer in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the Public Health and Housing Options field. Use LinkedIn or local events to connect with professionals who can give you insights or even refer you for the Specialist Support Officer role.
✨Tip Number 2
Prepare for the interview by researching the service's recent projects and challenges. This shows your enthusiasm and helps you stand out as someone who’s genuinely interested in making a difference in public health and housing.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly will be key. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Specialist Support Officer in Devon
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for public health and housing options shine through. We want to see that you're excited about the role and how you can contribute to our team!
Tailor Your Experience:Make sure to highlight your relevant customer service experience and any business support skills you've got. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, attention to detail is key in this role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mid Devon Council District
✨Know Your Stuff
Familiarise yourself with the key areas of public health and housing options. Brush up on topics like renters' rights and food safety, as these are crucial for the role. Showing that you understand the service's remit will impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively handled challenging situations or maintained good relationships with customers or colleagues.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you manage data and information, so come ready with specific examples of how you've successfully prioritised tasks and ensured accuracy in your previous roles.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. Prepare by thinking through potential scenarios you might face in the role, such as triaging service requests or dealing with difficult customers, and how you would handle them.
