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- Tasks: Provide essential admin support to Community Teams and manage patient flow.
- Company: Join the Mid Cheshire Hospitals NHS Foundation Trust, dedicated to community health.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to support various service areas.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong organisational skills and ability to work collaboratively.
The predicted salary is between 23970 - 25674 £ per year.
The post is primarily based within the Virtual Ward service; however, the Trust operates a flexible workforce model and the post-holder may be required to support other service areas according to operational need. The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Community Teams employed by the Trust. The post holder will be expected to organise their own workload and co-ordinate their activities, in conjunction with and supervised by the Community Coordinator, to ensure that an efficient service is provided. The post holder will be capable of the full administrative function within the team and will act as a flexible resource to support the Community Service teams across the CCICP footprint to ensure continuity of services. The post holder will have direct contact with service users, carers, the general public or other external stakeholders, as well as internal and external clinical and non-clinical colleagues. It is essential that the post holder is able to exercise initiative suitable to the role and is fully supportive of other colleagues within the team.
- Provide administrative support to Community Teams, including managing calls, referrals, and patient flow.
- Liaise with internal and external services to coordinate referrals, appointments, records, and MDT activity. Handle and respond to enquiries, escalating when necessary.
- Maintain effective relationships with stakeholders and support appropriate signposting.
- Manage information and databases to support audits and reporting. Work flexibly within the admin team, providing cross-cover and supporting efficient use of resources.
- When necessary coordinate the GP Out of Hours/Urgent Care rota and annual leave processes to ensure service continuity.
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire.
Operational Service Assistant | Mid Cheshire Hospitals NHS Foundation Trust employer: Mid Cheshire Hospitals
Contact Detail:
Mid Cheshire Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Service Assistant | Mid Cheshire Hospitals NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mid Cheshire Hospitals NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative support and teamwork. We should also think of examples from our past experiences that showcase our organisational skills and ability to handle enquiries effectively.
✨Tip Number 3
Show off our flexibility! During interviews, let’s highlight our adaptability and willingness to support various service areas. This is key for the Operational Service Assistant role, so we need to make it clear that we’re ready to jump in wherever needed.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’d be a perfect fit for the team.
We think you need these skills to ace Operational Service Assistant | Mid Cheshire Hospitals NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Service Assistant. We want to see how you can bring value to our Community Teams!
Showcase Your Organisational Skills: Since the role involves managing your own workload, be sure to provide examples of how you've successfully organised tasks in the past. We love seeing initiative and effective time management!
Highlight Communication Skills: As you'll be liaising with various stakeholders, it's crucial to demonstrate your communication abilities. Share instances where you've effectively handled enquiries or coordinated with different teams.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on board with our fantastic team!
How to prepare for a job interview at Mid Cheshire Hospitals
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Operational Service Assistant. Familiarise yourself with the Virtual Ward service and how it operates within the Trust. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role requires managing your own workload, be prepared to discuss how you prioritise tasks and stay organised. Bring examples from your past experiences where you've successfully coordinated activities or managed multiple responsibilities at once.
✨Demonstrate Your Communication Skills
As you'll be liaising with various stakeholders, it's crucial to highlight your communication abilities. Prepare to share instances where you've effectively handled enquiries or built relationships with colleagues and external services. This will show that you can maintain effective relationships as required by the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and initiative. Think of scenarios where you've had to exercise your judgement or adapt to changing circumstances. This will demonstrate your ability to support your team and ensure continuity of services, which is key for this position.