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- Tasks: Provide 1st and 2nd line IT support in a dynamic hospital environment.
- Company: Join the Mid Cheshire Hospitals NHS Foundation Trust team.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive team.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Make a real difference by supporting healthcare staff with essential IT services.
- Qualifications: Experience in IT support, problem-solving, and excellent communication skills.
The predicted salary is between 37338 - 44962 £ per year.
Due to the promotion of the current post holder, the IT Department at Mid Cheshire Hospitals is looking to recruit a 2nd line support technician, who will be able to make a significant contribution within a demanding support environment.
We are looking for a flexible individual and someone who is passionate about IT, and providing excellent levels of service to Trust staff. This is a great opportunity to work within a fast paced and exciting environment that is continually changing on a monthly basis offering constant challenges and personal development.
The post holder will have the following attributes:
- Excellent problem-solving & communication skills.
- A professional attitude when interacting with staff, customers, and suppliers, face-to-face and over the telephone.
- Exceptional organisational and time management skills, and able to prioritise your own workload.
- The ability and willingness to work occasional evenings and weekends as and when required.
- The ability to work individually but also to share knowledge with other members of the team and escalate issues within appropriate timeframes.
The provision of first and second line support functions in all aspects of IT within the Trust. Specifically, for the Local Area Network (LAN) and Wide Area Network (WAN) including the Service Management of all desktop, laptop and mobile devices over multiple sites. Typically, this is achieved via the Service Desk function within the Trust, which adheres to pre-defined SLA’s and also Governmental recognized National Standards (ITIL).
You will have good experience of supporting both software and hardware, with good knowledge of Windows Server 2016/2019, Windows 10/11 desktops, Active Directory, networking and PC, Laptop and peripheral support. A flexible approach to the work ethos will help considerably, including flexibility to working times based on service needs.
IT Service Desk Technician | Mid Cheshire Hospitals NHS Foundation Trust employer: Mid Cheshire Hospitals
Contact Detail:
Mid Cheshire Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician | Mid Cheshire Hospitals NHS Foundation Trust
✨Tip Number 1
Get to know the company culture! Research Mid Cheshire Hospitals and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about providing excellent support, try some mock scenarios or common IT issues. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mid Cheshire Hospitals.
We think you need these skills to ace IT Service Desk Technician | Mid Cheshire Hospitals NHS Foundation Trust
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your problem-solving abilities and any relevant IT support experience to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how you can contribute to our team. Share specific examples of your past experiences that demonstrate your communication skills and ability to work under pressure.
Showcase Your Flexibility: Since we value flexibility, mention any previous roles where you adapted to changing environments or worked outside of standard hours. This will help us see that you’re ready for the dynamic nature of our IT department.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process.
How to prepare for a job interview at Mid Cheshire Hospitals
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and networking basics. Be ready to discuss your experience with hardware and software support, as well as any specific challenges you've faced in previous roles.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky IT issues in the past. Think about a couple of scenarios where you successfully resolved a problem, and be ready to explain your thought process and the steps you took.
✨Communicate Like a Pro
Since this role involves interacting with staff and suppliers, practice your communication skills. Be clear and concise when explaining technical concepts, and demonstrate your ability to listen and respond to questions effectively.
✨Flexibility is Key
Be prepared to discuss your willingness to work outside of regular hours if needed. Highlight any previous experiences where you adapted to changing demands or schedules, showing that you're ready for the fast-paced environment at Mid Cheshire Hospitals.