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- Tasks: Support Trust staff with IT issues and provide first-contact resolutions.
- Company: Join the Mid Cheshire Hospitals NHS Foundation Trust, a vital healthcare provider.
- Benefits: Enjoy enhancement payments for weekend work and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a difference by helping staff solve tech problems and keep healthcare running smoothly.
- Qualifications: Good communication skills and a passion for customer support are essential.
The predicted salary is between 29970 - 36483 £ per year.
Due to the internal promotion of the current post holder to Junior IT Technician, an exciting opportunity has arisen within the IT Service Desk that supports Trust staff in everyday support issues. This post is crucial in supporting staff with FAQs, common difficulties, and time‑sensitive queries. The role aims to solve problems at the first point of contact so that Trust staff can continue with their day as soon as possible.
Responsibilities
- Extract relevant information from the end user to enable resolution at the first point of contact or provide necessary detail to the second line support team.
- Log all calls on the Trust's Sunrise Help Desk system and assign them to the correct support team.
- Process user set‑up and password requests, including audit and processing of leavers and associated tasks.
- Provide good customer support to all users and communicate with people at all levels, both in writing and on the phone.
- Work as part of a team to resolve IT user issues.
- Ensure the help‑desk system and content are up‑to‑date.
- Investigate and resolve issues for users and systems including desktops, printers, laptops, and networking.
- Maintain Active Directory to ensure user information is optimal and secure.
- Participate in and manage office moves to facilitate a seamless transition.
- Log and resolve any first‑time fixes such as password resets, account lockouts, and general advice.
- Escalate difficult or high‑impact problems, ensuring regular updates are communicated to staff.
- Adhere to and contribute to IT policies and procedures.
- Support asset tracking to ensure items are up‑to‑date.
- Create and maintain documentation such as installation guides and FAQs.
- Facilitate teamwork through documentation management and sharing of work practices.
Benefits
Enhancement payments for weekend working, in line with agenda for change terms and conditions.
Closing Date
This advert closes on Thursday 14 May 2026.
IT Service Desk Operative | Mid Cheshire Hospitals NHS Foundation Trust in Crewe employer: Mid Cheshire Hospitals
Contact Detail:
Mid Cheshire Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Operative | Mid Cheshire Hospitals NHS Foundation Trust in Crewe
✨Tip Number 1
Get to know the company culture! Research Mid Cheshire Hospitals NHS Foundation Trust and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves supporting staff with various IT issues, being able to explain technical concepts clearly is key. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you’re proactive and serious about joining our team at the IT Service Desk.
We think you need these skills to ace IT Service Desk Operative | Mid Cheshire Hospitals NHS Foundation Trust in Crewe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Service Desk Operative role. Highlight your relevant experience and skills that match the job description, like customer support and problem-solving abilities.
Showcase Your Communication Skills: Since this role involves communicating with staff at all levels, emphasise your written and verbal communication skills. Share examples of how you've effectively resolved issues or provided support in previous roles.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, and make sure you follow any specific instructions in the job posting. This shows us that you can handle the meticulous nature of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mid Cheshire Hospitals
✨Know Your Stuff
Make sure you brush up on common IT issues and FAQs that staff might face. Familiarise yourself with the Sunrise Help Desk system and be ready to discuss how you would log calls and resolve problems at the first point of contact.
✨Show Off Your Communication Skills
Since this role involves communicating with people at all levels, practice explaining technical concepts in simple terms. Be prepared to demonstrate your customer support skills, both in writing and verbally, during the interview.
✨Team Player Vibes
This position requires teamwork to resolve IT issues, so think of examples where you've successfully collaborated with others. Highlight your ability to share documentation and work practices to facilitate a smooth workflow.
✨Stay Organised and Detail-Oriented
Emphasise your attention to detail, especially when it comes to logging calls and maintaining user information in Active Directory. Be ready to discuss how you keep track of tasks and ensure everything is up-to-date.