Teller - FT - Elgin

Mid Carolina Credit Union is actively seeking to fill Teller positions. Chartered in 1961, Mid Carolina Credit Union has grown from a single employee operation to a financial institution with four offices and an expanded Charter to include anyone who lives, works, or attends school in Kershaw or Richland County, South Carolina.

Responsibilities:

• Demonstrate efficiency with financial transactions for checking and savings accounts; receive funds, post transactions and pay out funds as requested.
• Verbally confirm intended transactions with members to assure needs are met and minimise redoing.
• Receive loan payments and savings deposits from members, address inquiries on accounts, record amounts and dates of payments and other significant information, check member calculations and validate checks and/or count cash payments.
• Cross-sell and explain services offered by the Credit Union.
• Respond to members' questions, problems and complaints, and/or direct them to the proper department for assistance.
• Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.
• Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e., dress, posture, attitude, etc.), positive outlook and behaviour toward members and co-workers.
• Balance cash drawer daily to assure accuracy in transactions and notify supervisor regarding any outages.
• Assist members and/or other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling member requests.

Qualifications:

• Experience: Cash handling and member service experience is strongly preferred. Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.).
• Education/Certifications/Licenses: High school degree or GED required. Up to 6 months of similar or related experience, including preparatory experience.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job.
• Other Skills: Knowledge of credit union products, services and policies preferred.
• Physical Requirements: Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs and coin bags up to 30 lbs on occasion. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
• Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
• Mental And/Or Emotional Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.