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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and provide essential support in a busy environment.
- Company: Join a vibrant healthcare team dedicated to excellent patient care.
- Benefits: Competitive pay, supportive team culture, and opportunities for career growth.
- Why this job: Be the first point of contact and make a real difference in patient experiences.
- Qualifications: Strong organisational skills and a friendly, proactive attitude.
- Other info: Dynamic role with opportunities to develop and innovate in healthcare.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join Our Team as a Booking & Reception Administrator!
Are you highly organised, friendly, and passionate about delivering excellent patient care? We\’re looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team.
In this varied and vital role, you\’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you\’ll play a key part in ensuring a smooth and positive patient experience.
If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we\’d love to hear from you.
Main duties of the job
- Welcome patients to the outpatient areas.
- Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
- Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
- Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
- Deal with patient complaints / challenging conversations when necessary.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
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Outpatients Receptionist employer: Mid and South Essex NHS Foundation Trust
Contact Detail:
Mid and South Essex NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Receptionist
✨Tip Number 1
Make sure you research the organisation before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the role of an Outpatients Receptionist.
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, so looking professional and polished can set the right tone and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a nice touch that shows your appreciation for the opportunity and reinforces your interest in the position.
We think you need these skills to ace Outpatients Receptionist
Some tips for your application 🫡
Show Your Organisational Skills: As a Booking & Reception Administrator, being organised is key! Make sure your application highlights any experience you have in managing appointments or handling multiple tasks at once. We want to see how you keep things running smoothly!
Be Friendly and Approachable: Since you'll be the first point of contact for patients, let your personality shine through in your application. Use a warm tone and share examples of how you've provided excellent customer service in the past. We love a friendly face!
Attention to Detail is Crucial: Accuracy is super important in this role, so make sure your application is free from typos and errors. Double-check your information and show us that you take pride in getting things right. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Mid and South Essex NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Booking & Reception Administrator. Familiarise yourself with the key duties like managing appointments and handling patient enquiries. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your friendly and approachable nature. Prepare examples of how you've successfully dealt with challenging conversations or complaints in the past. This will show that you can maintain professionalism while providing excellent patient care.
✨Demonstrate Organisational Skills
Being highly organised is essential for this role. Bring up specific instances where you've managed multiple tasks effectively, such as scheduling appointments or maintaining accurate records. This will reassure the interviewers that you can handle the busy environment they described.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the role. This shows your genuine interest in the position and helps you assess if the workplace aligns with your values.
