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- Tasks: Welcome patients, manage appointments, and provide essential clerical support.
- Company: Join the Mid and South Essex NHS Foundation Trust, dedicated to excellent patient care.
- Benefits: Competitive salary, supportive team environment, and opportunities for career development.
- Why this job: Be the first point of contact for patients and make a real difference in their experience.
- Qualifications: At least 2 GCSEs in Maths and English, plus customer service experience.
- Other info: Dynamic role with potential for growth in a vibrant healthcare setting.
The predicted salary is between 19900 - 25000 £ per year.
Are you highly organised, friendly, and passionate about delivering excellent patient care? We are looking for a proactive and detail-oriented individual to join our dynamic Outpatients Reception Team. In this varied and vital role, you will be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you will play a key part in ensuring a smooth and positive patient experience. If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we would love to hear from you.
Main duties of the job:
- Welcome patients to the outpatient areas.
- Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
- Work in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
- Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
- Deal with patient complaints/challenging conversations when necessary.
About us:
Our ambition is to deliver excellent local and specialist services, to improve the health and well-being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Person Specification:
- Qualifications: Good educational standard of at least 2 GCSE's, in Maths, English or Equivalent.
- Experience: Previous experience using a computer, phone, email and administration systems; demonstrable customer service experience; previous experience working with the public.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Outpatient Receptionist employer: Mid and South Essex NHS Foundation Trust
Contact Detail:
Mid and South Essex NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Receptionist
✨Tip Number 1
Get to know the company! Research Mid and South Essex NHS Foundation Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling challenging situations. Role-play with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outpatient Receptionist
Some tips for your application 🫡
Show Your Organisational Skills: As an Outpatient Receptionist, being organised is key! Make sure your application highlights any experience you have in managing schedules or handling multiple tasks at once. We want to see how you keep things running smoothly!
Be Friendly and Approachable: Since you'll be the first point of contact for patients, it's important to convey your friendly nature in your application. Use a warm tone and share examples of how you've provided excellent customer service in the past. We love a good story!
Tailor Your Application: Take a moment to read through the job description and person specification carefully. Tailor your CV and cover letter to reflect the skills and experiences that match what we're looking for. We appreciate when candidates take the time to connect their background with our needs!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll get all the info you need right there. Plus, it shows us you're keen on joining our team at Mid and South Essex NHS Foundation Trust!
How to prepare for a job interview at Mid and South Essex NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Receptionist. Familiarise yourself with tasks like managing appointments and handling patient enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with patients, be prepared to discuss your previous customer service experience. Think of specific examples where you handled challenging situations or complaints effectively. This will show that you can maintain professionalism under pressure.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, organisation, and communication. Prepare answers that highlight your ability to work in a busy environment and your attention to detail. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
