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- Tasks: Support application systems and enhance digital services for the NHS.
- Company: Join the Mid and South Essex NHS Foundation Trust, dedicated to improving health.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Strong customer focus and experience with application systems.
- Other info: Dynamic team with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen to join a team at Mid and South Essex NHS Foundation Trust as an Applications Support Analyst.
Reporting to the Clinical Applications Team Lead the Applications Support Analyst is the Digital Service Owner for a number of application systems, representing these digital services across the Trust and responsible for the day-to-day management of those services.
As a key part of a dynamic and evolving service department the Applications Support Analyst will have a strong customer focus, sharing in the ownership of the complete life cycle of the supported applications.
If this sounds like the right role for you please apply today.
You will be responsible for providing support to the Information Asset Owners (IAOs), Information Asset Administrators (IAAs), and Super Users of Trust Directorates to assist them in managing and using application systems in the delivery of their business functions.
To fully support the IT Service Desk in the resolution of incidents, problem investigations and fulfillment of service requests liaising with 3rd party suppliers as necessary.
To act as the point of escalation (notification) for major incidents, service failures or customer complaint regarding the digital services supported and responsible for updating relevant digital management leads and on-going customer liaison until resolution.
A requirement of the role is to participate in an out of hours on-call rota.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
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Applications Support Analyst | Mid and South Essex NHS Foundation Trust employer: Mid and South Essex NHS Foundation Trust
Contact Detail:
Mid and South Essex NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Analyst | Mid and South Essex NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to current employees at Mid and South Essex NHS Foundation Trust on LinkedIn. A friendly chat can give you insider info about the team and the role, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. Think about scenarios where you've solved problems or improved processes. We want to hear how you can bring that customer focus to the role!
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or projects that highlight your experience with application systems. This will help us see how you can contribute to our dynamic service department.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at the Trust.
We think you need these skills to ace Applications Support Analyst | Mid and South Essex NHS Foundation Trust
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Applications Support Analyst role. Highlight any relevant experience with application systems and customer support, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. As an Applications Support Analyst, you'll need to resolve incidents and liaise with various stakeholders, so demonstrating your problem-solving abilities is key.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our Trust there!
How to prepare for a job interview at Mid and South Essex NHS Foundation Trust
✨Know Your Applications
Familiarise yourself with the specific application systems you'll be supporting. Understand their functionalities and how they impact the Trust's operations. This knowledge will help you demonstrate your capability to manage these services effectively.
✨Customer Focus is Key
Since the role requires a strong customer focus, think about examples from your past experiences where you've successfully supported users or resolved issues. Be ready to discuss how you prioritise customer satisfaction in your work.
✨Prepare for Incident Management Scenarios
Anticipate questions related to incident management and problem-solving. Prepare to share your approach to handling major incidents and how you would communicate with stakeholders during a crisis. This shows your readiness to take on the responsibilities of the role.
✨Show Your Team Spirit
As part of a dynamic team, it's important to highlight your collaborative skills. Think of examples where you've worked well within a team, especially in high-pressure situations. This will show that you're not just a lone wolf but someone who can contribute to the team's success.