At a Glance
- Tasks: Lead product quality initiatives and resolve customer issues in high-speed optical connectivity.
- Company: Join a leading tech firm focused on innovation and quality.
- Benefits: Attractive salary, health perks, flexible work options, and growth opportunities.
- Other info: Collaborative culture with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact on product quality and customer satisfaction in a dynamic environment.
- Qualifications: 10+ years in semiconductor or optical networking with strong engineering skills.
The predicted salary is between 40000 - 45000 £ per year.
Job
Summary: We are seeking an experienced Senior Product Quality Engineer to drive product quality, reliability, and continuous improvement across a portfolio of high-speed optical connectivity products.
This role will lead customer issue resolution, product failure investigations, supplier quality activities, and quality improvement initiatives throughout the product lifecycle.
The successful candidate will work closely with engineering, manufacturing, supply chain, and customer-facing teams to ensure robust quality processes, improve product reliability, and deliver exceptional customer satisfaction.
Key Responsibilities Customer Quality & Escalation Management (50%)
- Lead investigation and resolution of customer returns, field failures, and RMAs.
- Serve as the technical lead for customer quality escalations, providing timely communication and status updates.
- Conduct root cause analysis and drive corrective and preventive actions.
- Prepare and present 8D reports and other customer-facing quality documentation.
- Support production teams with containment activities and implementation of corrective actions.
- Supplier & Manufacturing Quality (20%)
- Drive resolution of non-conforming material reports (NCMRs) and quality excursions.
- Collaborate with suppliers, subcontract manufacturers, and internal stakeholders to identify root causes and implement sustainable corrective actions.
- Monitor supplier performance and support continuous improvement initiatives across the supply chain.
- Ensure quality standards are maintained throughout manufacturing, assembly, and test operations.
- Continuous Improvement & Quality Systems (15%)
- Lead continuous improvement projects using Lean Manufacturing, Six Sigma, Kaizen, 5S, and related methodologies.
- Support and maintain compliance with ISO9001 quality management systems.
- Analyze quality and manufacturing data to identify trends, risks, and improvement opportunities.
- Drive initiatives that improve product quality, process capability, yield, and customer satisfaction.
- New Product Introduction & Reliability (15%)
- Support new product introduction (NPI) activities by embedding quality requirements into development processes.
- Participate in design reviews, product assessments, and cross-functional quality initiatives.
- Facilitate FMEA workshops and risk assessments.
- Develop and maintain control plans and quality documentation to support product launches.
- Contribute to product reliability improvement efforts throughout the product lifecycle.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Electronic Engineering, or a related discipline.
- 10+ years of experience in semiconductor, photonics, optical networking, or high-technology manufacturing environments.
- Strong understanding of semiconductor technologies and high-speed electronic circuits.
- Solid knowledge of analog circuit fundamentals, amplifiers, bias circuits, current sources, and signal integrity principles.
• Demonstrated experience with
- ISO9001 Quality Management Systems
- CAPA processes
- NCMR management
- Statistical Process Control (SPC)
- Failure Mode and Effects Analysis (FMEA)
- Control Plans
- 8D problem-solving methodologies
- Statistical data analysis
- Experience working directly with customers, suppliers, manufacturing partners, and contract manufacturers.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience with high-speed communication systems, including NRZ and PAM-4 signaling technologies.
- Understanding of Ser Des architectures and equalization techniques such as FFE, DFE, and CTLE.
- Proficiency in data analysis tools such as JMP, Minitab, Python, or similar platforms.
- Lean Manufacturing and Six Sigma certification (Green Belt or Black Belt preferred).
- ISO9001 Internal Auditor or Lead Auditor certification.
- Knowledge of product reliability engineering, failure mechanisms, thermal management, and reliability testing.
- Experience with datacenter, networking, telecommunications, or AI infrastructure technologies.
- Familiarity with semiconductor and electronic failure analysis techniques, including microscopy, electrical characterization, thermal analysis, and related diagnostic methods.
- Willingness to travel approximately 2030% to customer, supplier, and manufacturing locations.
- JTRA1_UKTJ
Senior Product Quality Engineer in Somerset employer: microTECH Global LTD
Microtech Global Ltd is an exceptional employer, offering a vibrant work culture in the heart of Cambridge, UK, where innovation thrives. Employees benefit from engaging in pioneering projects like OpenTitan and Ibex RISC-V CPU, alongside opportunities for professional growth and collaboration with industry leaders. With a focus on cutting-edge technology and a supportive environment, this role is perfect for those seeking meaningful and rewarding employment in digital design verification.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Quality Engineer in Somerset
✨Join Local Manufacturing Groups
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like microTECH Global LTD, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Senior Product Quality Engineer in Somerset
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to microTECH Global LTD specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at microTECH Global LTD
✨Know Your Manufacturing Processes
Before you walk into the interview with microTECH Global LTD, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like microTECH Global LTD value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
