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For Companies At a Glance
- Tasks: Set up laptops, troubleshoot software, and provide IT support to users.
- Company: Exciting consumer electronics company in Cambridge.
- Benefits: Flexible part-time hours leading to full-time, with hands-on experience.
- Why this job: Gain valuable IT skills while working in a dynamic environment.
- Qualifications: Experience with Windows/Linux and basic networking knowledge.
- Other info: Opportunity for growth and learning in a supportive team.
The predicted salary is between 20000 - 30000 £ per year.
This role is working with a consumer electronics company. This role would begin as part time as 3/4 hours per day on-site, and then will be looking to go full time on-site around July time.
Key Responsibilities:
- Set up and configure Windows laptops
- Troubleshoot proxy issues and manage rules via GUI
- Troubleshoot Windows, Outlook, and other common software
- Deliver induction sessions for new starters
- Manage assets via the Service Desk Portal
- Log and respond to incidents/requests using the IT Helpdesk platform
- Create and manage user accounts
- Administer security tools (e.g. NASCA, ESCORT)
- Write and maintain user-facing FAQ/How-To guides on Confluence
- Provide one-to-one support where necessary
- Investigate incidents proactively and resolve issues on affected systems
- Identify root causes of incidents and communicate updates to users
- Coordinate with the centre’s IT Engineer to test system changes
- Ensure sufficient IT stock is available to support the centre’s needs
Skills and Experience:
- Experience with Windows and Linux operating systems
- Knowledge of Symantec Antivirus
- PC installation, setup, and troubleshooting
- Basic understanding of Active Directory
- Networking knowledge (TCP/IP, DHCP, DNS)
- Understanding of firewalls and proxy servers
If you’re interested in learning more, please reach out to daniel@microtech-global.com
Information Technology Support Analyst employer: Microtech Global Ltd
Contact Detail:
Microtech Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, especially those who work in consumer electronics. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've tackled tech issues in the past – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that IT Support Analyst gig. Plus, it’s a great way to show you’re serious about joining our team.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Linux operating systems, as well as any troubleshooting skills you have. We want to see how your background fits the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the IT Support Analyst position and how your skills align with the responsibilities listed. We love seeing genuine enthusiasm for the role!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've successfully troubleshot issues or delivered support. We’re looking for candidates who can think on their feet and resolve problems efficiently, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Microtech Global Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux operating systems, as well as Symantec Antivirus. Be ready to discuss your experience with troubleshooting common software like Outlook and how you've handled proxy issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively investigated incidents and resolved issues. Think about specific situations where you identified root causes and communicated effectively with users to keep them updated.
✨Familiarise Yourself with the Company
Research the consumer electronics company you'll be interviewing with. Understand their products and services, and think about how your skills can contribute to their IT support needs, especially in managing assets and delivering induction sessions.
✨Practice Your Communication Skills
Since this role involves creating user-facing guides and providing one-to-one support, practice explaining technical concepts in simple terms. You might even want to prepare a short FAQ or How-To guide to demonstrate your ability to communicate effectively.