Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users by troubleshooting software and hardware issues, and manage IT assets.
- Company: Join a leading Korean consumer electronics company focused on AI innovation.
- Benefits: Gain hands-on experience in a dynamic tech environment with potential for growth.
- Why this job: Be part of a collaborative team driving cutting-edge research and technology.
- Qualifications: Familiarity with Windows/Linux, networking, and basic IT support skills required.
- Other info: Contract role for 6 months based in Cambridge, UK.
The predicted salary is between 36000 - 60000 £ per year.
This role is working with a Korean consumer electronics company. To support wider corporate programmes in artificial intelligence, our Cambridge-based team is expanding across research, engineering, and design disciplines. We work in close collaboration with leading universities to drive forward mutual research goals and innovation.
Key Responsibilities:
- Set up and configure Windows laptops
- Troubleshoot proxy issues and manage rules via GUI
- Troubleshoot Windows, Outlook, and other common software
- Deliver induction sessions for new starters
- Manage assets via the Service Desk Portal
- Log and respond to incidents/requests using the IT Helpdesk platform
- Create and manage user accounts
- Administer security tools (e.g. NASCA, ESCORT)
- Write and maintain user-facing FAQ/How-To guides on Confluence
- Provide one-to-one support where necessary
- Investigate incidents proactively and resolve issues on affected systems
- Identify root causes of incidents and communicate updates to users
- Coordinate with the centre’s IT Engineer to test system changes
- Ensure sufficient IT stock is available to support the centre’s needs
Skills and Experience:
- Experience with Windows and Linux operating systems
- Knowledge of Symantec Antivirus
- PC installation, setup, and troubleshooting
- Basic understanding of Active Directory
- Networking knowledge (TCP/IP, DHCP, DNS)
- Understanding of firewalls and proxy servers
If you’re interested in learning more, please reach out to daniel@microtech-global.com
Information Technology Help Desk Support employer: Microtech Global Ltd
Contact Detail:
Microtech Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Linux operating systems. Having hands-on experience or even personal projects that showcase your skills can make you stand out during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common software like Outlook. Being able to demonstrate your problem-solving abilities through real-life examples will show your potential employer that you're ready to tackle challenges head-on.
✨Tip Number 3
Prepare to discuss your experience with asset management and service desk platforms. Highlight any previous roles where you managed IT assets or logged incidents, as this will directly relate to the responsibilities of the position.
✨Tip Number 4
Since the role involves delivering induction sessions, think about how you would explain technical concepts to non-technical users. Practising this skill can help you convey your ability to communicate effectively, which is crucial for the role.
We think you need these skills to ace Information Technology Help Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows and Linux operating systems, as well as any troubleshooting skills. Mention specific tools you've used, like Symantec Antivirus, and your understanding of networking concepts.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, particularly in IT support and your ability to deliver induction sessions for new starters.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to troubleshoot issues effectively. Highlight any experiences where you identified root causes of incidents and resolved them proactively.
Highlight Communication Skills: Since the role involves creating user-facing guides and providing one-to-one support, emphasise your communication skills. Mention any experience you have in writing documentation or conducting training sessions.
How to prepare for a job interview at Microtech Global Ltd
✨Know Your Tech Basics
Make sure you're well-versed in Windows and Linux operating systems, as well as networking concepts like TCP/IP, DHCP, and DNS. Brush up on your knowledge of Symantec Antivirus and firewalls, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples of how you've troubleshot issues in the past. Highlight your ability to identify root causes and resolve incidents effectively, as this will demonstrate your analytical skills.
✨Familiarise Yourself with the Company
Research the Korean consumer electronics company and their focus on artificial intelligence. Understanding their corporate programmes and how your role fits into their goals will show your genuine interest in the position.
✨Prepare for Induction Session Questions
Since you'll be delivering induction sessions for new starters, think about how you would explain complex IT concepts in simple terms. Be ready to discuss your approach to training and supporting new team members.
