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For Companies At a Glance
- Tasks: Set up laptops, troubleshoot software issues, and provide one-on-one support.
- Company: Join a leading consumer electronics company in a dynamic role.
- Benefits: Flexible part-time hours, competitive pay, and hands-on experience.
- Other info: Opportunity to grow in a supportive environment with potential for future roles.
- Why this job: Gain valuable IT skills while making a difference for new starters.
- Qualifications: Experience with Windows/Linux and basic networking knowledge required.
The predicted salary is between 15 - 20 £ per hour.
Job Type: Contract
Duration: 6 Months
Location: Cambridge, UK
As part of a consumer electronics company, this role starts at part time for 20 hours, which can be split over 3, 4 or 5 days.
Key Responsibilities
- Set up and configure Windows laptops
- Troubleshoot proxy issues and manage rules via GUI
- Troubleshoot Windows, Outlook, and other common software
- Deliver induction sessions for new starters
- Manage assets via the Service Desk Portal
- Log and respond to incidents/requests using the IT Helpdesk platform
- Create and manage user accounts
- Administer security tools (e.g. NASCA, ESCORT)
- Write and maintain user-facing FAQ/How-To guides on Confluence
- Provide one-to-one support where necessary
- Investigate incidents proactively and resolve issues on affected systems
- Identify root causes of incidents and communicate updates to users
- Coordinate with the centre’s IT Engineer to test system changes
- Ensure sufficient IT stock is available to support the centre’s needs
Skills and Experience
- Experience with Windows and Linux operating systems
- Knowledge of Symantec Antivirus
- PC installation, setup, and troubleshooting
- Basic understanding of Active Directory
- Networking knowledge (TCP/IP, DHCP, DNS)
- Understanding of firewalls and proxy servers
IT Support in Cambridge employer: microTECH Global LTD
Contact Detail:
microTECH Global LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in consumer electronics. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've tackled issues with Windows or Outlook, and don’t forget to mention any cool projects you've worked on.
✨Tip Number 3
Prepare for the unexpected! Be ready for technical questions or practical tests during interviews. Brush up on your knowledge of Active Directory and networking basics, as these are likely to come up.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace IT Support in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Linux operating systems, as well as any troubleshooting skills you have. We want to see how your background fits the IT Support role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've successfully troubleshot issues or improved processes. We’re looking for candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at microTECH Global LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux operating systems, as well as Symantec Antivirus. Be ready to discuss your experience with troubleshooting common software like Outlook and how you've handled proxy issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've proactively investigated incidents and resolved issues. Think about specific situations where you identified root causes and communicated effectively with users to keep them updated.
✨Familiarise Yourself with the Tools
Get to grips with the IT Helpdesk platform and Service Desk Portal. If you can, practice logging incidents and managing user accounts so you can speak confidently about your experience during the interview.
✨Prepare for Induction Sessions
Since you'll be delivering induction sessions for new starters, think about how you would explain complex concepts simply. Prepare a mini-presentation or outline of what you'd cover to demonstrate your teaching skills.