Senior Coordinator - CRM & Student Journey in Paignton

Join Our Helpzone Heroes! Lead. Support. Inspire. Make Every Student Journey Exceptional.

What Youll Be Doing

• As our Helpzone & Admissions Senior Coordinator, you’ll be at the heart of our college community, supporting students, guiding visitors, and empowering your team to deliver an outstanding, one-stop experience.
• Leading our frontline Helpzone team, ensuring every student receives professional, warm, and helpful support.
• Providing specialist admissions knowledge, answering questions, guiding applicants, and helping people take their next big step.
• Organising key college events like Interview Evenings, making sure everything runs smoothly from start to finish.
• Overseeing all admissions activities, from managing applications to ensuring the team has full rota coverage.
• Working closely with academic and Helpzone colleagues to keep enquiries, applications, and Apprenticeship processes flowing through our CRM.
• Stepping in on the frontline when needed, giving hands-on support that keeps our Helpzone experience outstanding.

What Were Looking For

• Someone Who Is confident, proactive, and calm under pressure.
• A people-person with brilliant communication skills.
• Organised, adaptable, and happy to take the lead.
• Passionate about delivering exceptional customer service.
• Excited to help shape students futures.

Ready to Lead the Way? Join us in shaping an amazing student experience, apply now and become the next star of our Helpzone team!

Benefits

• 25 days annual leave (pro-rata of fractional) including the option to purchase additional holiday days;
• 1 additional days holiday for your birthday (does not have to be used on your birthday);
• 1 additional days holiday for every 5 years served;
• Christmas Closure of up to 2 weeks in addition to annual leave entitlement;
• Access to a wealth of training, apprenticeships and funded higher education opportunities as well as dedicated training days;
• Local Government Pension Scheme Employer pension contributions of 18%;
• Subsidised fitness suite facility, onsite hair and beauty salon, access to a wide range of catering facilities, outdoor gym and free eyesight tests;
• Major supermarket and high street employee discount schemes;
• Life Assurance (if member of pension scheme);
• On Site Nursery (Mama Bears);
• Employee Assistance Programmes;
• Access to Blue Light Card membership;
• Discounted travel schemes.

Closing Date: Sunday 15th February 2026

Interview Date: Monday 23rd February 2026

Having read the job description, should you have any questions relating to the role prior to applying, please contact Sophie via email.

To apply and for a full job description please visit the Jobs page of the South Devon College website. Please do NOT send CVs, we only accept applications via the relevant form on our dedicated recruitment website.

We offer hybrid and flexible working patterns and welcome applications from people who wish to apply using these options.

Please note that you will be required to be in possession of an Enhanced DBS Certificate or be willing to undertake an Enhanced DBS check as a condition of employment at the College.

This College is committed to Safeguarding/Prevent and promoting the welfare of students, including children and young people, and expects all staff and volunteers to share this commitment.

The College is committed to applying its Single Equality Scheme at all stages of recruitment and selection.

Shortlisting, interviewing and selection will always be carried out without regard to gender, transgender status, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnicity, religion/belief, age, pregnancy or maternity leave, or union membership.

Reasonable attempts will be made to accommodate the particular needs of any candidate who has notified us of a disability.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands and final warnings that are not protected.

Working at South Devon College, you can expect access to an exciting range of training, apprenticeship and opportunities for degree level study alongside your work to keep you at the top of your game, as well as generous holiday allowance of 25 days pro rata and a strong emphasis on work-life balance.

The staff at South Devon College are truly inspirational and this is a reflection on the whole College culture of continuous improvement and support for all of our students and communities.

We hold the prestigious Investors in People (IIP) Platinum accreditation, the highest level awarded by the people management standard.

This prominent distinction confirms the Colleges status as not just a leading Further Education College, but also as a top employer in the country, as it joins the top 7% of accredited organisations across the UK.

We aim to provide our learners with excellent teaching and learning. Our staff are highly adept at working with and developing skills and knowledge in learners from different backgrounds. Our staff have consistently high expectations of all students and generate high levels of enthusiasm for participation in, and commitment to learning.