2x Student Services Advisor (Admissions & Enrolment) in Paignton

Our Student Services team is seeking a friendly, professional, and student focused Student Services Advisor to join our dynamic Admissions team. This role is ideal for someone who enjoys connecting with people, building strong rapport quickly, and supporting individuals as they begin their personal and academic journeys. You’ll play a key part in delivering a welcoming, high quality experience to new learners as they move through the enrolment process.

In this role, you’ll provide professional support to all enquirers, whether by email, phone, online chat, or in person, ensuring responses are timely, accurate, and aligned with College standards. You will work closely with teams across the College to offer up to date information, support onboarding activities such as Interview Evenings and Enrolment sessions, and ensure accurate data entry. You’ll also make essential referrals, including directing applicants with SEN needs to Learning Support, escalating potential risk cases for assessment, and connecting unsure applicants with the Guidance Team so they can make informed decisions. Additionally, you’ll collaborate with Guidance and Safeguarding & Wellbeing staff to follow up with early leavers or applicants who haven’t converted, helping to strengthen future retention.

The role also involves offering advice on travel and bursary schemes in partnership with the Funding and Transport Officer, as well as supporting administrative processes linked to these areas. You will work with the Marketing Team at promotional events such as Open Events and school visits to help represent the College.

• GCSE English and maths at grade 4/C or above (or equivalent)
• Experience working with the public in a frontline role
• The ability to work effectively both independently and as part of a team

• 25 days annual leave (pro-rata) including the option to purchase additional holiday days
• 1 additional day holiday for your birthday (does not have to be used on your birthday)
• 1 additional day holiday for every 5 years served
• Christmas Closure of up to 2 weeks in addition to annual leave entitlement
• Access to training, apprenticeships and funded higher education opportunities as well as dedicated training days
• Local Government Pension Scheme Employer pension contributions of 18%
• Subsidised fitness suite facility, onsite hair and beauty salon, access to catering facilities, outdoor gym and free eyesight tests
• Major supermarket and high street employee discount schemes
• Life Assurance (if member of pension scheme)
• On Site Nursery (Mama Bears)
• Employee Assistance Programmes
• Access to Blue Light Card membership
• Discounted travel schemes

This College is committed to Safeguarding/Prevent and promoting the welfare of students, including children and young people, and expects all staff and volunteers to share this commitment. The College is committed to applying its Single Equality Scheme at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to gender, transgender status, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnicity, religion/belief, age, pregnancy or maternity leave, or union membership. Reasonable attempts will be made to accommodate the particular needs of any candidate who has notified us of a disability.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands and final warnings that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020).

Working at South Devon College, you can expect access to an exciting range of training, apprenticeship and opportunities for degree level study alongside your work to keep you at the top of your game, as well as generous holiday allowance of 25 days pro rata and a strong emphasis on work-life balance. The staff at South Devon College are truly inspirational and this is a reflection on the whole College culture of continuous improvement and support for all of our students and communities.