At a Glance
- Tasks: Coordinate IT activities, manage schedules, and liaise with teams to ensure smooth operations.
- Company: Dynamic tech company focused on innovative IT solutions.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Exciting role with potential for extension and career advancement.
- Why this job: Join a collaborative team and make a real impact in IT support.
- Qualifications: 2+ years in IT coordination, strong communication skills, and MS Office proficiency.
The predicted salary is between 35000 - 35000 € per year.
Initially 5 months with a view to extend. Inside IR35. Key responsibility will be liaison between the customer, engineers, PMO Team, and Partners, where the role will be the main interface and organising/scheduling end user activity and liaising with technical teams. This is a hybrid role with the expectation to work from home 3 days per week and at the customer site 2 days per week within the West Midlands area.
Key Responsibilities
- Co-ordinate activities on site with end-users and engineers and manage any no-shows, cancellations, reschedules etc.
- Ensure effective communication with the business and stakeholders (including 3rd parties/partners) ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.
- Effectively manage and document any issues/escalations raised in an Issue Log, ensuring these are dealt with in an effective and prompt manner and to a successful conclusion.
- Be proactive in driving timelines with all parties and communicate to end-users where required.
- Manage changes to the deployment schedule in line with customer bookings and the project T-schedule.
- Proficiency in Microsoft Office applications — particularly Excel and SharePoint — is required for maintaining accurate deployment records, including Engineer Update Sheets and customer deployment Issue Logs.
- You will collaborate with cross-functional IT teams via Microsoft Teams and Outlook. Key stakeholder groups include the IT TechBar, IT Hardware team, O365 team, Deployment Support team and Lifecycle Hub Team.
- A working knowledge of Software Centre (for checking and performing software installations), along with a basic understanding of IP addressing, Group Policy update and Device asset tags, is expected.
- As part of this role, you will also be required to perform the following device setup tasks:
- Setup Zscaler and RSA Token for Secure VPN Access
- Map printers and Network Drives
- Setup Teams and Emails
- Backup and Sync Browser Bookmarks, OneNote, and Sticky Notes
- Setup and Sync OneDrive for Data Migration and Backups
- Assist with responding to customer email enquiries into our mailbox
- Understand & adhere to SLAs, and where necessary, assist parties with prioritising workload to meet the timelines
- Ensure full governance and compliance to IT/PMO standards, policies, processes and tools.
Background & Experience
- Proven experience in delivering IT end-user related tasks/activities working closely with the customer.
- At least 2 years recent experience of performing an IT Project co-ordination/Team role.
- A good understanding and some practical experience in managing and mitigating IT escalations, conflicts, risks and issues.
- At least 2 years recent experience of performing an IT Hardware rollout.
- Excellent MS Office skills.
- Proven experience of working within a busy team and with end-users and progressing project lifecycle framework from initial requirements to successful delivery.
- Excellent communication and interpersonal skills with the ability to develop and maintain collaborative working relationships.
- A good understanding of project governance and control.
- Hold or be studying either an ITIL or project management qualification (either PMI or Prince II).
Personal Skills
- Excellent verbal & written communication skills. Ability to write in a clear and concise manner and record information accurately.
- Ability to interact and engage with end-users.
- Full Driving Licence with use of a vehicle.
It Support Engineer / Coordinator employer: Microteam Ltd
Join a dynamic team as an IT Support Engineer/Coordinator, where you will thrive in a hybrid work environment that promotes flexibility and collaboration. With a strong focus on employee growth, we offer opportunities for professional development and the chance to work closely with cross-functional teams in the vibrant West Midlands area. Our supportive work culture values clear communication and proactive problem-solving, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer / Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. Think about how you’d handle escalations or manage schedules. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Don’t forget to showcase your tech skills! Be ready to discuss your experience with Microsoft Office, especially Excel and SharePoint. Bring examples of how you've used these tools to manage projects or resolve issues.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that IT Support Engineer gig. Plus, it shows you’re serious about joining our team. Let’s get you started on this journey together!
We think you need these skills to ace It Support Engineer / Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with end-user support, project coordination, and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Mention your communication skills and how you can effectively liaise between teams and stakeholders.
Show Off Your Technical Skills:Don’t forget to mention your proficiency in Microsoft Office, especially Excel and SharePoint. If you have experience with device setup tasks or IT governance, make sure to include that too. We love seeing those details!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Microteam Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an IT Support Engineer/Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as coordinating activities, managing escalations, and using Microsoft Office applications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, like managing no-shows or dealing with escalations. Think of examples from your past experience where you've successfully navigated similar challenges. This will showcase your problem-solving skills and ability to work under pressure.
✨Show Off Your Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might be asked how you would communicate with different stakeholders, so prepare examples of how you've successfully collaborated with teams or managed customer expectations in the past.
✨Demonstrate Technical Awareness
Brush up on your technical knowledge related to the role, especially around device setup and software installations. Be ready to discuss your familiarity with tools like Zscaler, RSA Token, and Microsoft Teams. Showing that you have a solid understanding of the technical aspects will give you an edge in the interview.
