At a Glance
- Tasks: Deploy IT hardware and manage installations across various customer locations.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Vehicle provided, competitive pay, and potential for contract extension.
- Other info: Collaborate with cross-functional teams and enjoy a fast-paced work environment.
- Why this job: Gain hands-on experience in IT while working with cutting-edge technology.
- Qualifications: Experience in physical roles and strong customer service skills are a plus.
The predicted salary is between 30000 - 40000 € per year.
IT Hardware Deployment Engineer across various customer locations in the Midlands. Vehicle Provided. Initially 5 months with a view to extend. Inside IR35.
Key Responsibilities:
- Driving & Physical Requirements: You will be required to drive a Mini Van and handle heavy equipment. Previous experience in a similar physical role is advantageous.
- Customer-Facing & Time Management Skills: Strong interpersonal and customer-facing skills are essential. You must be able to work effectively under pressure, manage your time efficiently during deployments, and multitask to balance competing priorities.
- Stakeholder Engagement: You must demonstrate a high standard of professionalism and communication when engaging with end users and stakeholders at all levels, including management, directors, and VIP personnel, with a consistent commitment to delivering exceptional service.
- Documentation & Sign-Off: Meticulous attention to detail is required when managing sign-off processes and returns documentation to ensure full compliance and traceability.
- Ticketing Systems: You will be expected to utilise ticketing systems to track deployment progress, manage and escalate issues, and oversee legacy returns. Relevant ticketing platforms include DMS BMC Helix (for BAU tickets).
- Office Applications: Proficiency in Microsoft Office applications, particularly Excel and SharePoint, is required for maintaining accurate deployment records, including Engineer Update Sheets and customer deployment Issue Logs.
- Cross-Functional Collaboration: You will collaborate with cross-functional IT teams via Microsoft Teams and Outlook. Key stakeholder groups include the IT TechBar, IT Hardware team, O365 team, Deployment Support team, and Lifecycle Hub Team.
- Technical Awareness: You will be working with a variety of laptop and desktop form factors as part of the deployment process. A working knowledge of Software Centre (for checking and performing software installations), along with a basic understanding of IP addressing, Group Policy update, and Device asset tags, is expected. As part of this role, you will also be required to perform the following device setup tasks:
- Setup Zscaler and RSA Token for Secure VPN Access
- Map printers and Network Drives
- Setup Teams and Emails
- Backup and Sync Browser Bookmarks, OneNote, and Sticky Notes
- Setup and Sync OneDrive for Data Migration and Backups
Meetings & Escalation: You may be required to participate in weekly team meetings, proactively flag urgent issues in a timely manner, and contribute possible solutions in collaboration with the key stakeholders.
IT Field Engineer employer: Microteam Ltd
As an IT Field Engineer with us, you'll be part of a dynamic team that values innovation and collaboration, all while working across various customer locations in the Midlands. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive benefits including a company vehicle for your deployments. Join us to experience a fulfilling career where your contributions are recognised and rewarded, and where you can make a real impact in delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your customer-facing skills and time management abilities, as these are key for the IT Field Engineer role.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It’s a chance to reiterate your enthusiasm for the position and remind them why you’d be a great fit for their team.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the IT Field Engineer role. We want to see how your skills align with the job description, so don’t be shy about showcasing your customer-facing and technical abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the responsibilities, so let your personality come through.
Showcase Your Technical Skills:Since this role involves working with various hardware and software, make sure to mention any relevant technical skills you have. Whether it's your experience with ticketing systems or proficiency in Microsoft Office, we want to know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Microteam Ltd
✨Know Your Tech
Brush up on your technical knowledge related to the role. Familiarise yourself with the hardware and software you'll be working with, like Zscaler, RSA Tokens, and ticketing systems like DMS BMC Helix. Being able to discuss these confidently will show that you're ready for the job.
✨Show Off Your People Skills
Since this role is customer-facing, practice how you communicate with different stakeholders. Think of examples where you've successfully managed client relationships or resolved issues under pressure. This will demonstrate your interpersonal skills and professionalism.
✨Time Management is Key
Prepare to discuss how you manage your time during deployments. Have a few strategies in mind that showcase your ability to multitask and prioritise effectively. This will reassure them that you can handle the demands of the role.
✨Attention to Detail Matters
Be ready to talk about your experience with documentation and compliance. Highlight any past roles where meticulous record-keeping was essential. This will help convey your understanding of the importance of accuracy in sign-off processes and deployment records.
