At a Glance
- Tasks: Provide frontline technical support to clients, resolving hardware and software issues.
- Company: Join Microsys Solutions Ltd, a trusted IT support provider in Edinburgh since 1997.
- Benefits: Enjoy a supportive team environment with opportunities for professional growth.
- Other info: Full-time, on-site role with a focus on customer satisfaction and teamwork.
- Why this job: Make a real difference by helping businesses and charities keep their systems running smoothly.
- Qualifications: Strong communication skills and troubleshooting experience in IT support are essential.
The predicted salary is between 31500 - 38500 £ per year.
Company Description
Microsys Solutions Ltd is a long-standing provider of business IT support based in Edinburgh, serving organizations across Central Scotland.
Since 1997, the company has delivered practical, service-focused IT solutions to businesses and charities that value reliable support over sales-driven engagement.
Microsys emphasizes responsive, action-oriented assistance to keep clients’ systems running smoothly and securely.
Team members work closely with loyal customers, building long-term relationships through consistent, high-quality service.
At the heart of Microsys is a highly experienced and supportive team, with outstanding levels of customer satisfaction reflecting the quality of service we provide.
Role Description
The Customer Support Engineer is a full-time, on-site role based in Edinburgh, providing frontline technical assistance to business and charity clients.
Day-to-day responsibilities include diagnosing and resolving hardware, software, and network issues, handling support tickets, and delivering clear guidance to users in person, by phone, and via email.
The role involves coordinating field service visits, performing on-site troubleshooting, installing and configuring IT equipment, and escalating complex issues when necessary.
The Customer Support Engineer will document support activities, contribute to knowledge base materials, and collaborate with the wider team to improve service quality and customer satisfaction.
Requirements
- Candidates should possess strong customer support and communication skills, with the ability to explain technical issues in clear, accessible language.
- Candidates should possess troubleshooting and technical support skills for hardware, software, and network environments.
- Candidates should possess field service skills, including on-site diagnostics, installation, and maintenance of IT systems.
- Relevant IT certifications or training (e. g., Comp TIA A+, Network+, Microsoft or similar) are beneficial.
- Experience in business IT support or MSP environments, and familiarity with ticketing systems and remote support tools, is an advantage.
- Ability to work independently, manage priorities, and maintain a professional, customer-focused attitude in a fast-paced environment.
- A full UK manual drivers license is required
Customer Support Engineer in Edinburgh employer: Microsys Solutions Ltd Careers
Microsys Solutions Ltd is an exceptional employer, offering a supportive and collaborative work environment in the heart of Edinburgh. With a strong focus on employee growth and development, team members benefit from ongoing training opportunities and the chance to build lasting relationships with clients, ensuring a rewarding career in IT support. The company's commitment to high-quality service and customer satisfaction fosters a culture where employees can thrive and make a meaningful impact.
Contact Details:
Microsys Solutions Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Microsys Solutions Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Microsys Solutions Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Microsys Solutions Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Microsys Solutions Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Microsys Solutions Ltd Careers!
How to prepare for a job interview at Microsys Solutions Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
