At a Glance
- Tasks: Process orders, support customers, and ensure timely delivery.
- Company: Join a dynamic team at Microspec with a focus on customer satisfaction.
- Benefits: Competitive wages, sign-on bonus, health insurance, and 401K matching.
- Other info: Enjoy a supportive work environment with paid vacation and personal time.
- Why this job: Kickstart your career in customer service with great growth potential.
- Qualifications: High school diploma, advanced computer skills, and relevant experience.
The predicted salary is between 24 - 24 £ per hour.
Educational requirements: High school diploma or GED; advanced computer skills, including working knowledge of QuickBooks and Excel; and 2 to 4 years of related work experience.
Reports to: Customer Service Manager.
Primary job responsibility: Purchase Order processing, Work Order Generation, support customers in providing updates to active orders and late shipments.
Essential Functions of the Position:
- Accepts, processes, and tracks sales orders.
- Coordinates and shares order and product status to ensure on-time delivery.
- With support from the Customer Service Manager, provides updates to inquiries on delivery times and product availability where appropriate.
- Maintains customer files and other documentation.
- Other related functions as needed.
Physical Requirements:
- Standing: 10%
- Sitting: 80%
- Walking: 10%
- Consistent lifting of up to 25 lbs. – Occasionally
- Minimum lifting of 1 lb. – Frequently
- Maximum carrying distance of up to 100 ft. – Rarely
- Reaching – must be able to reach machines and/or materials up to 6 ft. from the floor – Rarely
- Kneeling – Rarely
- Climbing stairs – Rarely
- Repetitive motion – right/left hand/wrist – Frequently
- Continuous arm motions – Yes
- Must be able to avoid potentially moving objects which could cause injury – Yes
- Must be able to grasp and move objects consistently and regularly – Yes
- Vision: intricate nature of work requires vision of 20/20 with or without corrective lenses – Yes
- Must be able to use gaging equipment and tools – Yes
- Must demonstrate ability to work productively and efficiently with others – Yes
Microspec offers competitive wages and benefits, including:
- Sign-On Bonus
- Comprehensive Health Insurance
- Matching 401K plan annually after 1 year
- Entry-level 2 weeks paid vacation
- 64 Hours personal/sick time (unused time paid out at the end of the year)
- Annual discretionary bonus
- Salary range $22-$24 per hour based on experience
Customer Service Associate in Peterborough employer: Microspec Corporation
At Microspec, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and employee growth. Our Customer Service Associates enjoy competitive wages, comprehensive health benefits, and generous paid time off, all while working in a dynamic environment that fosters professional development and collaboration. Located in a vibrant community, we provide our employees with the resources and opportunities to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Peterborough
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Microspec Corporation value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Microspec Corporation a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Microspec Corporation!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Microspec Corporation.
We think you need these skills to ace Customer Service Associate in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Microspec Corporation!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Microspec Corporation
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
