At a Glance
- Tasks: Resolve complex application issues and mentor junior analysts in a dynamic support environment.
- Company: Join MicroSourcing, a leading offshore managed services provider with a diverse team.
- Benefits: Enjoy competitive pay, healthcare from day one, flexible work, and performance bonuses.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make an impact by solving real problems and contributing to a collaborative culture.
- Qualifications: 3+ years in application support, strong SQL skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Discover your 100% YOU with MicroSourcing!
Location: Eastwood, Quezon City
Work setup & shift: Hybrid | Shifting
Why join MicroSourcing? You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role: As a Level 2 Application Support Analyst, you will:
- Manage and resolve complex cases escalated from Level 1 support using structured diagnostic and troubleshooting methodologies.
- Perform advanced investigation of application behavior, system configurations, integrations, and data-related issues to identify root causes.
- Validate software defects and prepare comprehensive technical evidence for escalation to Engineering and Product teams when code or schema changes are required.
- Act as the primary escalation point for complex support issues while ensuring adherence to SLA commitments and service quality standards.
- Mentor and support Level 1 Analysts through coaching, knowledge sharing, and guidance on troubleshooting best practices.
- Contribute to knowledge management initiatives, process improvements, and continuous enhancement of the global support function.
What You Need:
Non-negotiables:
- At least 3 years of experience in Application Support, SaaS Support, or a similar technical support environment, or 5+ years of hands-on experience with Quartex software.
- Strong SQL skills with the ability to perform database analysis, diagnostics, and troubleshooting.
- Solid understanding of IT concepts, application support processes, troubleshooting methodologies, and service management principles.
- Demonstrated ability to investigate and resolve complex technical issues across applications, integrations, and data environments.
- Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
Preferred skills/expertise:
- Experience working within SLA-driven support environments.
- Knowledge of incident, problem, and change management processes.
- Experience collaborating with Product, Engineering, and cross-functional teams.
- Proven experience mentoring or coaching junior support analysts.
- ITIL certification or familiarity with ITIL-based support frameworks.
About MicroSourcing: With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
Level 2 Application Support Analys employer: MicroSourcing
MicroSourcing is an exceptional employer that prioritises your growth and well-being, offering competitive rewards, including healthcare from day one and generous paid time-off. With a collaborative and inclusive work culture, employees enjoy flexible arrangements that promote work-life harmony while benefiting from continuous learning opportunities and mentorship in a diverse environment. Join us in Eastwood, Quezon City, where your unique contributions are celebrated, and career advancement is a shared journey.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Application Support Analys
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MicroSourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MicroSourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MicroSourcing!
✨Direct Apply to MicroSourcing
Let's not forget to apply directly through the MicroSourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Level 2 Application Support Analys
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MicroSourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MicroSourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MicroSourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
