At a Glance
- Tasks: Manage server maintenance, MDM, and support onboarding for new hires.
- Company: Join MicroSourcing, a leading offshore managed services provider.
- Benefits: Enjoy competitive pay, healthcare from Day 1, and flexible work arrangements.
- Other info: Work in a dynamic environment with opportunities for continuous learning.
- Why this job: Be part of an inclusive team and grow your career with modern tech.
- Qualifications: 3-5 years in IT support, strong troubleshooting skills, and MDM experience.
The predicted salary is between 30000 - 40000 £ per year.
Discover your 100% YOU with MicroSourcing!
Location: Eastwood, Quezon City
Work setup & shift: Hybrid | Shifting
Why join MicroSourcing? You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement while working with modern enterprise infrastructure and cloud technologies.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Corporate IT Engineer (S5), you will:
- Manage server maintenance activities, including scheduled reboots, updates, routine health checks, and maintenance windows to ensure system reliability and uptime.
- Administer the organization's Mobile Device Management (MDM) platform by configuring, deploying, and troubleshooting managed devices across the enterprise.
- Own endpoint patch management using Endpoint Central, ensuring systems remain secure, compliant, and up to date.
- Process and manage application access requests through Okta, including handling non-automated provisioning requests and access exceptions.
- Support onboarding for temporary new hires by preparing user accounts, access permissions, and equipment to ensure a smooth first-day experience.
- Administer and troubleshoot Okta and Google Workspace environments, including user provisioning, configuration, and access management.
- Document system configurations, troubleshooting procedures, and standard operating processes to improve knowledge sharing and reduce repeat issues.
- Collaborate with Tier 1 and Tier 2/3 support teams by managing escalations, providing technical expertise, and contributing to continuous service improvements.
- Support the Security Technology team by responding to after-hours escalations involving security camera systems.
- Independently manage your workload and priorities while delivering high-quality technical support and infrastructure services.
What You Need:
Non-negotiables:
- 3–5 years of experience in IT support, systems administration, or a similar technical role, with demonstrated ownership of infrastructure or platform responsibilities.
- Hands-on experience managing servers, including patching, updates, maintenance windows, scheduled reboots, and health monitoring.
- Experience with Mobile Device Management (MDM) or endpoint management platforms for device deployment, configuration, and troubleshooting.
- Familiarity with patch management solutions such as Endpoint Central or equivalent platforms.
- Working knowledge of identity and access management using Okta, including user provisioning and access administration.
- Experience administering Google Workspace, including user management and configuration.
- Strong customer service and communication skills, with the ability to explain technical concepts clearly and professionally to both technical and non-technical users.
- Excellent troubleshooting and problem-solving skills across infrastructure, endpoint management, and identity platforms.
- Self-directed, dependable, and accountable, with the ability to manage your own workload and priorities with minimal supervision.
- Willingness to work a Wednesday–Sunday schedule, with Monday and Tuesday as rest days.
Preferred skills/expertise:
- Experience with ManageEngine Endpoint Central.
- Scripting or automation experience using PowerShell, Bash, or similar scripting languages.
- Exposure to additional identity management, SaaS, cloud, or enterprise infrastructure platforms.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, professional IT certifications, and hands-on work experience.
- Relevant industry certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certifications, or Okta Certifications.
- Strong foundational understanding of server administration, endpoint/MDM management, patch management, and identity and access management platforms.
- Bilingual proficiency in English and Spanish is an advantage.
About MicroSourcing:
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
Corporate IT Engineer (S5) employer: MicroSourcing
MicroSourcing is an exceptional employer that prioritises your growth and well-being, offering competitive rewards, comprehensive healthcare from day one, and a vibrant work culture that celebrates diversity. Located in Eastwood, Quezon City, you'll enjoy a collaborative environment with ample opportunities for career advancement and work-life harmony, making it an ideal place to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate IT Engineer (S5)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MicroSourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MicroSourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MicroSourcing!
✨Direct Apply to MicroSourcing
Let's not forget to apply directly through the MicroSourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Corporate IT Engineer (S5)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MicroSourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MicroSourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MicroSourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
