At a Glance
- Tasks: Lead customer success initiatives and drive strategic relationships with key stakeholders.
- Company: Join Microsoft’s innovative Media, Communications and Sports Customer Success team.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a supportive environment.
- Why this job: Make a real impact by helping customers achieve meaningful digital transformation.
- Qualifications: Master's or Bachelor's degree with proven customer success experience.
The predicted salary is between 63000 - 77000 £ per year.
Join a team where you thrive, as part of the Media, Communications and Sports Customer Success team, you will help build customer outcomes across a broad portfolio of Microsoft products and services. You will have opportunities to learn at the forefront of artificial intelligence transformation while working in a supportive team environment.
As a Principal Customer Success Account Manager, you are an integral part of the customer account team, leading on driving value and business realisation for our customers. This is a senior account manager role, someone who builds executive customer, partner, and internal relationships, engages on customer strategy and long-term delivery models.
Responsibilities:
- Build and nurture strategic relationships with key customer stakeholders, partners, and internal teams, guiding conversations to achieve customer business objectives and maximize their investment in Microsoft.
- Lead business value discussions at executive levels, coach others in effective communication, and orchestrate solution delivery across diverse teams.
- Develop and execute Customer Success Plans (CSPs), proactively identifying and resolving blockers to product adoption and consumption, and drive business growth strategies.
- Partner with customers to understand their business priorities, optimize usage, and deliver ongoing success through strategic program planning and review.
- Align Microsoft’s cross-cloud solutions (e.g., Azure, Modern Work, Dynamics) to accelerate customer digital transformation, leveraging deep industry and technical expertise.
- Evangelize Microsoft’s technology roadmap, challenge customer thinking, and drive transformation towards modern digital approaches.
The skills and capabilities required for this role are:
- Change Management: Defines and implements procedures or technologies to adapt to, control, and influence change in the environment.
- Creativity: Applies ingenuity and imagination to design and construct inclusive products, services, or initiatives.
- Data Analysis: Gathers and analyzes information from various sources to draw conclusions and generate solutions that add value to business strategies.
- Decision Making: Makes informed decisions quickly in fast-paced environments by diagnosing issues and evaluating alternatives and trade-offs.
- Executive Relationships: Confidently interacts with senior leaders, addresses concerns, and maintains professionalism in high-pressure situations.
- Influencing for Impact: Acts as a trusted advisor, collaborates across teams, and leverages networks to achieve impactful outcomes.
- Problem Solving: Identifies problems, evaluates options, and implements effective solutions.
- Championing Company Messaging: Advocates for the brand by crafting clear, persuasive narratives that reinforce the company’s mission and values.
- Driving Customer Health Excellence: Proactively improves customer health outcomes by leveraging resources and focusing on operational excellence.
- Maximizing Delivery Excellence: Leads customer success planning, orchestrates resources, and ensures quality standards throughout delivery.
Qualifications:
- Master's degree in business, Sociology, Psychology, Computer Science, or related field, with strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's degree in business, Sociology, Psychology, Computer Science or related field, with strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Strong and proven experience within customer industry.
- Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions.
- Relevant professional certifications e.g., Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent certification.
- Prosci or equivalent Change Management certification.
Please note the location for this role is Paddington, London.
Principal Customer Success Account Manager in Vauxhall employer: Microsoft
At Microsoft, we pride ourselves on being an exceptional employer, particularly for the role of AI Business Solution Sales Manager. Our culture is rooted in innovation, inclusivity, and continuous learning, providing employees with ample opportunities for professional growth while working in a dynamic, fast-paced environment. With a strong focus on collaboration and customer success, our team members are empowered to make a meaningful impact, supported by industry-leading resources and a commitment to employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Success Account Manager in Vauxhall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Microsoft. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Microsoft before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Principal Customer Success Account Manager in Vauxhall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Microsoft:Your cover letter is your chance to shine! Tell us why you want to work at Microsoft specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Microsoft!
How to prepare for a job interview at Microsoft
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
